Jeffrey D. Smith

**** ******* ** *********, ** **955 ● 321-***-**** ● adn5t1@r.postjobfree.com

OBJECTIVE Seeking a challenging position with a dynamic company that would offer the opportunity for advancement while effectively utilizing my prior experience and personal abilities.

SUMMARY OF QUALIFICATIONS

Background:

Practical experience in sales, customer service, business development, training and supervision.

Developing and maintaining excellent customer/client relations.

Devising successful sales techniques and presentations.

Finding innovative ways to generate customer interest, secure new business and build a customer base.

Planning daily activities to achieve optimum efficiency, productivity and profitability.

Strengths:

Excellent interpersonal, organizational and communication skills. Demonstrates analytical and problem-solving abilities, detailed oriented, energetic and highly motivated individual.

EMPLOYMENT

Gen X motors Nov 2020-Present

Sales Consultant

●Greeting customers promptly when they arrive on the lot.

●Demonstrating vehicles to customers and accompanying them on test drives.

●Assisting customers in selecting the right vehicle for them by asking questions and listening to their needs.

●Overcoming customer objections while maintaining gross for the dealership.

●Ensuring the customer understands the vehicle’s operational features.

●Maintaining a prospective client system and owner follow-up system that generates constant sales for the dealership.

●Handling all financial paperwork for my customers and assisting with paperwork for recently hired staff.

●Keeping up with incoming inventory and being knowledgeable of their features and accessories.

Boniface Hiers Mazda Feb 2014-March 2016

General Sales Manager

●Responsible for management, support, encouragement and motivation of dealership personnel on a daily basis.

●In charge of designing and implementing marketing campaigns for dealership.

●Provided support to sales staff in closing deals when required to obtain maximum gross.

●Explored financing and payment options with customers and presented additional aftermarket products.

●Secured and finalized all finance and insurance transactions and prepared all federal, state and dealer paperwork related to transaction.

●Created great working relationships with lending institutions.

●Followed up with existing customers to confirm satisfaction and generate future leads.

●Hired all positions and completed performance evaluations regularly.

Melbourne BMW, June 2012-Feb 2016

Sales Manager

●Spent time with customers determining their needs and discussing vehicle options.

●Coached sales team on proper closing techniques and best practices for improving performance.

●Assisted sales team members in closing deals as needed.

●Conducted weekly sales training meetings.

●Made certain that sales team was informed of all new inventory and current advertising efforts, including rebates and incentives.

●Appraised incoming used vehicles.

●Ensured proper follow-up of all prospective buyers through use of CRM

Boniface Hiers CDJ Feb 2007-June 2012

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Sales Manager

●Spent time with customers determining their needs and discussing vehicle options.

●Coached sales team on proper closing techniques and best practices for improving performance.

●Assisted sales team members in closing deals as needed.

●Conducted weekly sales training meetings.

●Made certain that sales team was informed of all new inventory and current advertising efforts, including rebates and incentives.

●Appraised incoming used vehicles.

●Ensured proper follow-up of all prospective buyers through use of CRM system.

Wooten/Paradise Ford July 1997-Feb 2007

F&I Manager

●Promoted from sales floor to finance and insurance manager within 11 months due to exceptional sales ability and leadership skills.

●Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties as well as a complete explanation of manufacturer and dealership service procedures and policies.

●Achieved $1100 per copy on average.

●Prepared and mailed all deal packages with complete and proper documentation to lenders.

●Sought new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs.

●Ensured expeditious funding of all contracts.

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Sales Manager

●Spent time with customers determining their needs and discussing vehicle options.

●Coached sales team on proper closing techniques and best practices for improving performance.

●Assisted sales team members in closing deals as needed.

●Conducted weekly sales training meetings.

●Made certain that sales team was informed of all new inventory and current advertising efforts, including rebates and incentives.

●Appraised incoming used vehicles.

●Ensured proper follow-up of all prospective buyers through use of CRM system.

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