Resume of Kim S. Swetay

**** ******** ****.

Kalamazoo, MI 49004

269-***-****

adn5p4@r.postjobfree.com

To secure a challenging position with a thriving company that allows me to utilize 30-years of office experience. The majority of my office experience has been gained through working for upper management in a variety of positions. With my experience, I would be able to use those skills to help the organization grow throughout the years.

Summary of Qualifications

Experience includes, Customer Service Representative, Sales Support, Legal Secretary, Executive Assistant, Office Manager, Assistant Manager and Administrative Assistant.

I am detail-oriented with a strong ability to multi-task, with exemplary organizational skills.

Exceptional follow-through abilities with efficiency in productivity.

Ambitions, hard-working and committed to excellence.

Proficient in all Microsoft Office Products, SAP, SharePoint, Demand Bridge, Canvas, JD Edwards and versatile to all job-specific software.

Professional Experience

Superior Business Solutions, Kalamazoo, Michigan.

Customer Service Representative – 11/14/20 through 8/4/21

Helped customers with their orders and searched items they were looking for which involved: clothing, paper products, promotional items, etc., anything that the customer wanted to have their company logos put on.

Kept customer files up-to-date with all documentation and samples of their items.

Provided status of deliveries, worked with customer on any changes that needed to be made to their current items.

Working with vendors obtaining current pricing and availability and providing that information to the customers.

Kept track of in-house inventory for customers such as Flowserve and Interlink.

Contract position with EG Workforce at Epredia, Kalamazoo, Michigan.

Customer Service Representative – 9/4/19 through 1/27/20

Retrieved domestic orders emails, then entering orders in to JD Edwards’s systems.

Sent out emails for tracking purposes from International orders.

Back-up for Receptionist: Welcoming visitors, answering multi-line phone, preparing various documents, sorting mail and other duties as assigned.

Contract position with Enterprise Solutions at Epredia, Kalamazoo, Michigan.

Order Administrator – 4/22/19 through 8/30/19

Moving Service Technician’s status as they proceed to different sites for necessary repairs.

Closed open orders as they are completed.

Updated Van Stock report of parts that were in Service Technician’s vehicles.

Working with JD Edwards and Canvas systems.

Resume of Kim S. Swetay

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Contract position with Synergy Inc. at Eaton Corporation, Galesburg, Michigan.

Data Entry Clerk II-Filtration Department – 11/26/18 through 1/11/19

Entered data regarding filtration information from engineering drawings in to SAP system.

Review documents for accuracy.

Creating Heat Charts from drawings to add to the Data Books for customers.

Contract position with Aerotek at Stryker Corporation, Portage, Michigan.

Customer Service Representative – 6/11/18 through 7/17/18

Review emails for purchase orders and entered them in to AS-400 system.

Tracked invoices and shipments per customer requests.

Worked with SalesForce and GIM systems.

Contract position through Aerotek at (R1), Kalamazoo, Michigan.

Customer Service Representative – 1/22/18 through 5/11/18

Researched patient’s insurance and helped them understand their bills.

Set up payment plans.

Updating patient demographics, i.e., insurance, address and phone numbers.

Worked with company-based systems, i.e., Webview, R1Contact and R1Decision.

Contract position through Robert Half at Grifols Biomat Plasma Center, Kalamazoo, Michigan.

Customer Service Call Center – 11/9/17 through 1/5/18

Made calls through an automatic dialing system and provided promotions for clients to come in to donate plasma.

Contract position through US Tech at PNC Bank, Kalamazoo, Michigan.

Gatekeeper – 8/28/17 through 9/15/17

Retrieved various requests through phone calls and email, then sent them to the appropriate departments to handle.

Worked with CLASS, Eclipse and Outlook systems.

Contract position through EG at Quality Air Services, Inc., Kalamazoo, Michigan.

Administrative Assistant – 4/10/17 through 5/26/17

Entered work orders and quotes in company-specific software.

Created quotes in the system and billed jobs once they were completed.

Entered weekly timesheets for service technicians.

Worked in Pro and Drive systems.

Contract position through Care National at Concerto Healthcare, Kalamazoo, Michigan.

Patient Services Representative – 1/23/17 through 2/10/17

Answered inbound calls and directed them to the appropriate department.

Confirmed member’s demographics.

Gull Lake Chiropractic, Richland, Michigan

Part-time Receptionist – 11/2/15 through 12/17

Worked front desk answering telephones, making appointments, taking payments, checking patients in and out.

Taking patient payments and balanced the end-of-the day payments and made deposits.

Making reminder calls for next day’s appointments.

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