Gohar Ali
A proactive customer focused Retail assistant with successful sales experience and a positive con dent approach. Customer -focused Retail sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Customer assistance
Honest and good at listening to people
Great listener Communication skills Payment processing Sales expertise
Documentation and recordkeeping Independent judgement
Brand promotions Cash register operation
Fluent in English urdu pashtu Hindi Money handling
9919 Orangevale Dr, Spring, TX 77379 *********@*****.***
01/2021 to Present, Houston
• Communicated with passengers and
transported them to and from their desired destinations, ensuring the great customer experience.
• Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues.
• Loaded and unloaded vehicles, identi ed and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.
• Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.
• Achieved and maintained a perfect 5- star Uber rider rating.
SLLIKS
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ECNEIREPXE KROW
04/2020 to 01/2021, Houston Tx Maintained store products and
promotional knowledge to drive consistent sales.
Managing organizational sales by developing a business plan that covers sales,revenue and expenses controls. Promoting the organization and products .
Highly professional and positive attitude.
Loaded and unloaded products at customer locations stores.
Responsible for performing all jobs duties with honesty and integrity.
Ensure safe work environment.
04/2019 to 04/2020, Houston Tx
Kept detailed records of customer accounts, including actions taken.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order ll rates. Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed account and service histories to identify trends and issues.
Retail merchandising expertise
Team work
Retail sales
MS Of ce
Organization Relationship development
Team management
Problem resolution Supervision
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Good ability to read maps and follow directions to all customer locations.
Maintain excellent working relationship with distribution and staff.
Consistentaly make good decisions with minimal supervision.
Ability to comprehend instructions in oral and written forms.
05/2018 to 04/2019, Houston Tx Created engaging merchandise
presentations to motivate impulse purchases.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
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Improved pro tability by executing daily, weekly, and monthly oor plan changes.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations. Wrote and submitted reports.
01/2020 to Present
Human resource management