Michael Nasayao

Phone: +639********* (WhatsApp and Viber)

E-Mail: adn5aa@r.postjobfree.com

Address: Santa Rosa, Laguna, Philippines

LinkedIn: https://www.linkedin.com/in/michael-nasayao-00799496/ Professional Summary

Seasoned Operation Supervisor versed in business and staff management, offering 10 years of experience in Customer Service Industry (specifically hospital and airline). Decisive leader and strategic problem solver with excellent interpersonal skills, communication and planning abilities. Work History

Certis CISCO

Operation Supervisor

Singapore

08/2017 - 09/2019

Manages overall shift of staff and oversees

specialized customer service operations at all

touch-points (e.g. deployment and management

of Patient Service Associates and auditing of their performances / in-charge of staff rostering and

deployment of staff across 3 hospitals: Mount

Elizabeth Novena Hospital, Gleneagles Hospital

and Parkway East Hospital).

Provides coaching and training to Patient Service Associates and Team Leaders.

Leads to provide quality service to patient and

patient’s next of kin during registration, financial counseling and cashiering.

Collectius Milliken & Craig (S) Pte Ltd

Sales Manager

Singapore

01/2017 - 082017

Provides sales presentation to prospect clients

(brought in more than 1 million of claim

placement and sales from different multinational

corporation in Singapore within seven months).

Handled the tendering for bidding to

government-owned companies.

Work Skills

Customer Relation

Client Account Management

Human Resource Management

Staff Training

Conflict Resolution

Stakeholder Relations

Business Analysis and Strategic Planning

Timeline Management

Customer Service-Oriented

Verbal and Written Communication

Strong Interpersonal Skills

Proficient in Microsoft office

Email Handling

Email Marketing

Social Media Marketing

Social Media Management

Wordpress Management

Ecommerce Management

Basic Graphic Design (Canva)

Education

2000 - 2003

De La Salle University - College of Saint

Benilde

Manila NCR

Bachelor of Science: Business Administration -

Major in Export Management

Work History (cont’d)

Liaised with other departments too monitor

client concerns/cases.

Managed inquiries and distribute cases to over

160 global network partners.

Certis CISCO

Associate Executive

Singapore

09/2013 - 05/2016

In-charge of the operations in Singapore General Hospital Admission Office and Accident and

Emergency Department.

Created monthly roster and daily duties/tasks of the staff.

Managed/handled concerns, feed-backs and/or

complaints across stakeholders - e.g. staff,

patients and patients’ next-of-kin.

SATS Ltd

Passenger Relation Officer Team Leader

Singapore

07/2011 - 06/2013

Supervised and ensured smooth operation inside

Silverkris and Krisflyer Gold Lounge in Singapore

Changi Airport.

Delivered excellent customer service to Premium

Passengers of Singapore Airlines and Star Alliance partners upon check-in, lounge usage and during

departure and arrival.

Managed and resolved escalation feedback and

complaints.

MacroAsia Airport Services Corporation

Lead Passenger Service Agent

Philippines

04/2008 - 06/2011

Monitored and supervised check-in counter,

boarding gate and all documentation needed for

the flight.

Was airline ground staff for Thai Airways

International, Korean Airlines and Air Philippines.

Was lead agent and mentor for Korean Airlines in Manila and Cebu station.

Awards

Singapore Retailers Association Excellent Service Award 2018 (Silver Award)

Parkway East Hospital Service Champion Winner

4th Quarter 2018

Trainings

Virtual Assistance Training

Coaching 101 Training

Managing and Developing Teams

Singapore Airlines and SilkAir Amadeus Altea DCS

Customer Management Training

Basic Integrated Passenger Handling Course

Customer Relations Workshop & First Impression

Basic Training for Seafarer

Ship Security Awareness Training and Seafarers

with Designated Security

Personal Data

Date of Birth: May 1, 1983

Age: 38 Years Old

Place of Birth: San Juan City, PH

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Contact this candidate