Computer Engineer

P O Box ***** Mobile *: +267-********

Kanye, Botswana Mobile 2: +267-********

Email: *********@*****.***

THABANG GERALD BALAOTSE

Personal

Statement

A focused Information Systems engineer and a Cisco Certified network Associate with remarkable record of top performance and the proven ability to apply practical skills to the theory of Information Systems. I Combine strategic and tactical computing expertise with strong problem solving skills, sense of accountability and assertiveness. Inter-Personal Skills

Results oriented – Being Computer Engineer helped me to focus on the outcome rather than the process used to deliver a service, as a specialist, my role is to help and ensure that any consortium is successful in achieving performance goals set forth by the company's leadership.

Effective Communication Skills – I have the ability to communicate effectively with superiors, colleagues, and pupils. My good interpersonal skills qualifies me to gain a clear understanding of pupils exact needs, and as well as my commitment to safeguarding and promoting the welfare of Information systems at all times through.

Strong Ethics – I am a professional and I have a strong sense of right vs wrong. In order to uphold the rules of law, I possess unwavering ethics regardless of circumstances.

Time Management – The need to juggle work, has focused my mind on working efficiently in order to meet my deadlines.

Teamwork – particularly whilst working with my superiors and colleagues to improve cosmopolitan routine, where we had to work as a team to review our development plan at work

Technical

Skills

Information Management: Ability to define customer and stakeholder needs and constraints, develop plans, reduce ambiguity in objectives, develop and manage an efficient project organizational structure, and apply system architecture principles to develop and manage technical requirements in order to achieve the appropriate balance between resources, schedules, and technical requirements.

Operating Systems: Effectively applies technical knowledge to solve a range of problems. Is able to provide/interpret and support technical solutions to problems that cannot be solved using existing methods or approaches

Business IT systems: Have good knowledge and capabilities associated with computer architectures and computer-based information systems related to business operations

Configuration Management: Can make changes and understands the control of changes, including the recording thereof, that are made to hardware, processes, software and documentation throughout the system lifecycle IT & NETWORKING SKILLS

LAN & WAN TCP/IP & OSI, Computer Literacy (Linux, windows ), Client & Server OS Active Directory Domain Management MS Exchange IT Polity windows server 2012

Summary of qualifications

Bachelor of information systems

2014 to 2018

UNIVERSITY OF BOTSWANA

• Cisco Certified Network Associate (CCNA)

• Introduction to Cyber Security

• Introduction to Suse Linux Enterprise Serve Administration (SLE) Work

Experience

April 2019 to Present

BOTSWANA POWER CORPORATION

Job Title: IT Support Engineer

Responsibilities

Provide first & second level Help Desk support for PC/LAN and laptop/workstation end users via phone, in person as well as remote user support.

Supporting Enterprise Microsoft Active Directory Environment (including DHCP, DNS, Group Policy, SCCM), MS Exchange 2013, Microsoft office 365, Windows Server OS/2008/2012/2016.

Computer systems diagnosis, troubleshooting, repair and maintenance

Incident management – Call logging and closure within deadlines via heat management system

Installation and configuring computer hardware operating system and software applications (Windows 7, 8, 10, Microsoft 365)

Creating user accounts, profiles and managing password related issues via RSAT and Microsoft exchange Administration

Troubleshooting, maintaining network problems, diagnosing and solving computer hardware or software faults

SAP Administration – user account management, IT device procurement

SAP use Support – user profile management, Installation, configuration, upgrades, Resolving user queries

SAP – access rights and privileges management

Back-up management – system backups, restoration, File backups August 2018 to April 2019

INSTITUTE OF HEALTH SCIENCE GABORONE

Job Title: IT Officer

Responsibilities

Installation and configuring computer hardware operating system and software applications

Computer hardware repairs

Creating user accounts, profiles and managing password related issues

Assembling computer hardware systems and also replacing of hardware parts

Troubleshooting network problems, diagnosing and solving computer hardware or software faults

Referees

MR.Tabuya Machona

Botswana Power Corporation

Helpdesk Manager

ICTS

Tel: 267-***-****

Cell: 74069514

Email: ********@***.**

MR. MOMPOLOKI RADIKESI

Botswana Power Corporation

Network administrator (ICT’S)

Tell : 267-***-****

Cell : 267-****-****

Email : *********@***.**

Mr.Tiro Kelaletswe

Institute of Health Sciences – Gaborone

Systems Analyst

Tel : 365-5729

Cell : 267-********

Email : ****.*.**********@*****.***

Contact this candidate