Switchboard Operator Admitting Clerk

Adria Basley

Sandersville, GA *****

478-***-**** - *********@*****.***

Professional Summary

Specialist Versatile Switchboard Operator skilled in managing high-volume work in fast-paced environments. Experienced making connections, taking messages and calling out announcements.

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.

Skills

Patient Needs Assessment and Referral

Providing Information and Resources

Microsoft Office

Explaining Policy and Procedures

Registration and Scheduling

Documenting and Recording Information

Customer Service

Problem Solving

Verbal and Written Communication

Payment Collection

Communicating to Patients and Families

Organized and Efficient

Clerical and Filing Support

Data Entry

Data Confidentiality

Work History

06/2003 to Current

Admitting Clerk/Patient Access Specialist, Supervisor of Pre-Registration, Switchboard Operator

Washington County Regional Medical Center – Sandersville, MI

Supported customers by managing 100 % calls per day efficiently while maintaining professionalism and upbeat tone

Verified patient details and insurance coverage and collected co-pays

Connected callers with appropriate professional, department or business

Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans

Registered patients for labs, surgeries and radiology

Received incoming calls and paged individuals and departments over PA system

Responded to customer inquiries with patience and positivity to establish excellent first impression

Operated switchboard and routed incoming calls to appropriate departments

Monitored automated systems for placing collect calls and intervened for callers needing assistance

Operated digital paging system to notify recipients of incoming calls

Calculated collectible amount due for procedures

09/1990 to 01/2002

Secretary

MC Smith Funeral Home – Sandersville, GA

Greeting Customers

Filing Documents Knowledge of Microsoft Word & Excel.

Reviewed and balanced daily bank deposits and deposit report

Created and updated physical records and digital files to maintain current, accurate and compliant documentation

Education

06/2000

Accounting Certificate: Accounting

Sandersville Technical College - Sandersville, GA

GPA: 3.95

Continuing education in Accounting

Certifications

Washington County Regional Medical Center Annual Education

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