S.SIVAKUMAR E-mail: adn542@r.postjobfree.com

Mobile: 984*******

CAREER OBJECTIVE:

To use my engineering skills to the best of my ability and be a part of the global IT revolution. To seek opportunities in emerging technologies that offers professional & personal growth while being resourceful & innovative.

EDUCATION:

D.E.C.E in CPCL Polytechnic College - Manali Chennai-68 2017

HSC in Government Higher Secondary School - 2014

SSLC in Government Higher Secondary School – 2012

INDUSTRIAL VISIT : BSNL

Digital Transmission Centre, Tax Network Monitoring Centre and Demo on Optical Fibre Cable.

Southern Telecom Region, Bharat Sanchar Nigam Limited

TECHNICAL SKILLS

Basic knowledge on Desktop and Printer Devices.

Operating system installation like Windows 7,windows 8,windows 8.1,windows 10.

Configuration of Microsoft Outlook for client.

Installation, Configuration of Network Printers.

Configuration of Work groups and Domains.

Performing regular windows updates to client computers.

Day to day activities handling of desktop and printer Issues.

Antivirus installation and security patches updates and Auditing.

Knowledge of Remote Support Applications like TightVNC, Team viewer, SCCM Remote tool.

Managing user account in Active directory (Password reset, unlock & adding host name in AD.)

Mail correspondence.

Assisting IT related issues e.g. Operating System issues (Win 7 and Win 10), Network Connectivity, Network Printer, TCP/IP configuration, upgrade Software’s, MS Office products and Internet connectivity.

Produces a Daily Operations Service Call Report which details the current status of the Problem Management team including how many outstanding tickets for each service and status of outstanding tickets

Excluding the Static IP from the DHCP Server based IT Manager approval as well as Service Request

Installation, Configuration and Troubleshooting of Shared and Network printers.

DATA Backup and Restore the user Data.

Provide and Remove the file server access to the user.

User New technologies ID creation and deletion, resetting and unlocking password for the end users.

We are working on manage engine service desk plus the TOOL for checking our daily basis request & tickets.

Installation of user required applications and support for the same.

Supporting Corporate Software is [MacAfee 8.8 antivirus, MS office, Adobe Professional 14, WinZip, Skype Communicator, Mcafee Agent, Mcafee Host Instrusion Preventation,

Mcafee drive encryption, Mcafee Virus Scan enterprise +Antispyware enterprise.

McAfee Product upgrade via EPO console to all client machines as well as Servers.

Zip central, WinRAR, Adobe reader, VLC, Chrome, Zoom, Slack, Skype for business, bluejeans, QualysCloudAgent, Crowd strike, Dropbox, Microsoft Office, On-air, VPN-citrix, Acrobat reader,BARC & Yumi –Channel rating software, SAP,Nuance power pdf, Microsoft Silverlight, Harris Client, SCCM Client. Helpdesk Software- manage engine service desk plus. Antivirus-McAfee, Symantec. Data Backup Software- Commvault, Symantec.

EXPERIENCE SUMMARY:

Organization : Panasonic home appliances pvt ltd

Duration : May 10th 2017 to Dec 10th 2017

Role : Quality inspector

Organization: Lucas TVS

Duration : Dec 13th 2017 to Aug 25th 2018

Role:Quality inspector or PDI

Organization : CMS IT Services pvt ltd

Client : Asianet star communication pvt ltd ( Vijay television )

Duration : March 7th 2019 to present

Role : System Administrator

Troubleshooting Laptop Hardware Issue

OS Installation (Desktop/Laptop)

Anti-virus installation and update(Mcafee)

Mcafee encryption and decryption

Ticket Tool Manage Engine service desk

Video conferencing handle Like ZOOM CALL, BLUE JEAN, VC (polycon)

Configuring Email Clients – Office365

Install and configure the software’s

To installing the drivers & hardware component

Application support like SAP, ON-AIR, VPN and BARC

OS Installation like Windows 7 &10 (1809 patch)

Installation of printers (Network\Thermal).

Data Backup and Restore.

PERSONAL DETAILS

Father Name : Shanmugam A

Date of Birth : 18-09-1996

Sex : Male

Nationality : Indian

Marital status : Single

Languages Known : Tamil, English (beginner)

Current Address : No.1 Dhuraisami street,

dhobi colony, kamarajapuram Ambattur

Chennai-600053.

DECLARATION

I hereby declare that all the above particulars are true to the knowledge.

Place: Chennai

Date: [S.Sivakumar]

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