Management Assistant General Worker

MELANIE CAROL LEWIS

FEMALE

SINGLE

ENGLISH

AFRIKAANS

OBJECTIVE

To secure a responsible career opportunity, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer.

SKILLS

ABILITY TO RELATE TO OTHERS.

STRONG COMMUNICATION SKILLS

KNOW HOW TO TREAT OTHER PEOPLE

ACTIVE LISTENER

FLEXIBLE

GOOD JUDGEMENT

16 MIERSTREET, SARON, 6812

CONTACT DETAILS 076*******

*********@*****.***

EXPERIENCE

DRAKENSTEIN MUNICIPALITY- CONTRACT WORKER 01 JUNE 2008 – TILL CURRENT

Receiving queries/complaints in respect of municipal service delivery in person, verbally, telephonically or by correspondence and establishing the nature/urgency of the matter.

Investigating enquiries/ complaints received by checking information to support feedback to the complainant or referring complex matters to the immediate superior and relevant foremen.

Monitoring, capturing and updating the complaints on the Maximo system.

Interacting with relevant personnel on specific service delivery queries and Updating the Maximo system with information on the municipal service delivery, staff movement with regards to maintenance complaints & enquiries received and resolved.

Maintaining records of work in progress, notices and correspondences.

Writing of correspondence to tenants with regards to maintenance complaints.

Keeping and maintaining accurate records of all complaints/enquiries received, following up on responses from relevant personnel and maintaining statistics for reporting purposes.

Liaise with Council’s insurance section with regards to insurance claims of Council’s property.

Attend to collaborator complaints and ensure that it be attended to.

Distribution of maintenance inspection report to foremen and to be attended to within 72 hours.

Capturing of maintenance complaints documentation.

Prioritize administrative tasks according to work schedule and to ensure the

it be attended to.

Complaints received.

PREVIOUSLY – DRAKENSTEIN MUNICIPALITY

GENERAL WORKER AT FAURE SWIMMINGPOOL

DID ALL THE ADMINISTRATION OF THE 5 SWIMMINGPOOLS

EDUCATION

BERGRIVER SECONDARY SCHOOL

1997

MATRIC

COURSES ATTENDED

BOLAND PAARL COLLEGE 2016 -MANAGEMENT ASSISTANT – N4, N5, N6 STILL BUSY DOING THE LAST SUBJECT.

UNISA – BA DEGREE IN SOCIAL WORK 998309

STILL BUSY COMPLETING COURSE

REFERENCES

MS WILLIAMS DRAKENSTEIN MUNICIPALITY (021-***-****)

MR HENDRICKS DRAKENSTEIN MUNICIPALITY (021-*******)

MRS JOHANNESON DRAKENSTEIN MUNICIPALITY (021***-****

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