Lead Cashier Service Coordinator

SAMANTHA VASQUEZ

917-***-**** ************@*****.***

EXPERIENCE

Ulta Beauty, Glendale, NY & Rego Park, NY

MAR 2018 - AUG 2021

Merchandise Service Coordinator

(August 2019 - August 2021)

● Promoted to managerial position to continue meeting and exceeding goals related to sales, inventory, and operational excellence

● Developed strategies to leverage company tools and resources to improve and grow the business

● Promoted a culture of operational excellence by

leading by example, establishing priorities, and

providing support

● Fostered an environment that inspired and encouraged the growth and performance of the team

● Became knowledgeable of and ensured compliance

with company policies and standards

Lead Cashier

(January 2019 - August 2019)

● Ensured order and added supervision of the cash wrap

● Drove customer loyalty and conversion

● Cleared to authorize customer returns and handling of cash outside of purchases

● Tended to customer inquiries and inform them of

promotions to boost sales

● Supported team members in a fast paced environment by problem solving and adapting

Beauty Advisor

(March 2018 - January 2019)

● Assisted store sales goals by utilizing

information-based selling techniques

● Consulted with customers to determine needs and

provide product knowledge based on the information given and observed

● Maintained store appearance and integrity, organized sales floor, and prepared for sales

● Provided information to customers while delivering efficient and friendly service

Gap, Elmhurst, NY

SEP 2016 - APRIL 2019

Sales Support Specialist

(September 2017 - April 2019)

● Constructed, trained, and oversaw a team of associates on specialized store operations

● Proficient with Point of Sales systems, including Order in Store devices and cash drawers

● Processed online and in-store orders, gathered

merchandise to be shipped and properly packaged

● Experienced in loss prevention, theft recognition, and handling and processing incoming inventory

Visual Team Member

(April 2017- April 2019)

● Updated visual merchandising for efficient and strategic marketing

● Attended overnight shifts in order to upkeep

merchandise displays and signage according to

corporate instructions

● Implemented strategies to promote products and

improve customer satisfaction

Sales Associate

(September 2016 - April 2017)

FoodTown, Rego Park, NY

APR 2014 - OCT 2014

Bookkeeper

● Authorized to handle tills, checks, and recorded end of day profits

● Supervised cashiers and assisted in overall operations

● Processed phone orders and prepared deliveries

EDUCATION

Fashion Institute of Technology, Manhattan, NY

Bachelor of Fine Arts, est. 2021

Queensborough Community College, Bayside, NY

Associate of Applied Science, 2017

SKILLS

● Strong leadership and communication

● Time management and organizational skills

● Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)

● 8+ Years of customer service

● Efficient at multitasking

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