Writer, Customer Service
Resume:
Brittany Bishop
Tavares, FL *****
****************@*****.***
Work Experience
Front Desk
Floyd's 99 Barbershop - Orlando, FL
January 2021 to Present
• Answer phone calls regarding appointment scheduling and client questions
• Scheduling hair appointments for clients
• Book-keeping appointment books for stylists and barbers
• Running the operations of the front of house, i.e, keeping up with books, managing support between stylists/clients, keeping merchandise shelves clean, etc.
• Upselling products to help meet retail goals
• Maintaining laundry for the shop, keeping all towels and capes stocked
• Making purchase orders for shop inventory
• Checking in inventory and placing new inventory appropriately
• Helping organize and input schedules into the computer system
• Working on a POS system and taking payments after services Front Desk Receptionist
Premier Medical Associates (PMA) - The Villages, FL July 2020 to December 2020
• Checking in and out patients
• Scheduling patient appointments and notifying doctors about patients arriving
• Taking messages from patients and transferring them through to doctors in a timely and concise manner
• Filing and maintaining patient records, including paper and electronic scripts
• Updating and maintaining financial records; updating and collecting patient charges; controlling credits obtained by patients
• Sending medication refill requests to doctors and pharmacies in a timely manner
• Responding and calling back to patient inquiries
• Maintaining office inventory and medical equipment by checking stock, placing orders as needed
• Protecting patient rights and maintaining the confidentiality of personal and financial information as required by HIPPA
• Faxing and printing out medical records to release to other practices in accordance with HIPPA
• Handling cash, credit cards, checks, etc., when collecting copays
• Writing medically necessary/treatment letters for patients Barista
Starbucks
July 2019 to June 2020
informing customers of the specials, drinks, promotional services and Starbucks reward system
- Handling transactions and taking orders via a Drive-Thru system
- Food handling, making hand-crafted beverages, working espresso machines, blenders, etc.
- Working with cleaning chemicals, cleaning everything up to OSHA standards and food safety standards
- Time management, taking a leadership role and initiative when necessary Scheduler/Check-in/Receptionist
Advanced Behavioral Health Center
June 2017 to December 2018
Learned and trained in a medical computer system (Veracity & Allegiance MD)
● Welcome and greet patients in person and on the phone
● Scheduling patient appointments and notifying doctors/therapists about patients arriving
● Taking messages from patients and transferring them through to doctors and therapists in a timely and concise manner
● Filing and maintaining patient records, including paper and electronic scripts
● Updating and maintaining financial records; updating and collecting patient charges; controlling credits obtained by patients
● Sending medication refill requests to doctors and pharmacies in a timely manner
● Responding and calling back to patient inquiries
● Maintaining office inventory and medical equipment by checking stock, placing orders as needed
● Protecting patient rights and maintaining the confidentiality of personal and financial information as required by HIPPA
● Taking patient blood pressure, weight, heights before their appointments and when necessary
● Faxing and printing out medical records to release to other practices in accordance with HIPPA
● Handling cash, credit cards, checks, etc., when collecting copays
● Writing medically necessary/treatment letters for patients Cashier/ Guest Service Desk
Target Retail
October 2016 to July 2017
High-energy cashier & guest services associate focused on promoting customer satisfaction through exceptional people skills.
● Successfully assisted customers on Target's Red Card acquisition.
● Greet and welcome all customer with a smile and professional conversation.
● Supported retail operations and customer relations from the retail store to the guest service desk.
● Responded to telephone and in-person requests for information, entered price changes and handled customer requests in a timely manner.
Cashier
Cracker Barrel
February 2015 to September 2015
Successfully performed Point-of-Sales transactions, inventory supply, cleaning.
● Supported retail operations and customer relations from the dining room to retail store.
● Resourcefully assisted customers with inquiries about products, food & beverages available in the restaurant and retail store.
● Performed cleaning duties in bathrooms, storage room, cashier stands, and retail store.
● Upsold products using product knowledge, sharing features and benefits. Cashier
Universal Studios Orlando, Ben & Jerry's
June 2014 to September 2014
Successfully assisted customers on Ben & Jerry's specialties and customer favorites
● Performed core operational responsibilities that included Point-of-Sales transactions, food & beverage service, inventory supply, and cleaning
● Supported retail operations and customer relations at Universal's Schwab's Ice Cream Parlor
● Resourcefully assisted customers with inquiries about different locations and offers surrounding the park.
Spa Assistant/Receptionist
The Essential Touch by Jackie Spa
February 2012 to May 2014
Executed scheduling of client, new customer appointments and walk-ins for various spa services.
● Maintained a clean work environment to ensure compliance with state regulations.
● Juggled multiple responsibilities in a professional and diligent manner.
● Received and stocked new products for retail and ensured a proper count of inventory levels. Education
Bachelor's in English/Creative Writing
University of Central Florida - Orlando, FL
August 2019 to Present
Associate in General Education
Seminole State College - Sanford, FL
January 2015 to May 2019
High school diploma
Tavares High School - Tavares, FL
August 2010 to May 2014
Skills
• Ability to communicate across diverse populations with exceptional command of English and Spanish.
• Superb customer service skills; diplomatic and patient with all types of individuals and organizational levels.
• Responded to customer inquiry calls; employed a calm and professional manner to resolve concerns and deliver an ideal solution.
• Experienced in Point-of-Sale Solutions to conduct customer transactions in daily cash & credit generation.
• Interpersonally effective in customer relations, cross-team collaboration, and co-worker development.
• Utilized effective selling techniques and assisted customers with merchandising/product decisions.
• Reliable, diligent with an uncompromising work ethic.
• Proactively contributes to the improvement of the work environment.
• Food Handling
• Guest Services
• Writing Skills
• Administrative Experience
• Food Safety
• Upselling
• HIPAA
• Blogging
• Proofreading
• Research
• Creative Writing
• Coffee Experience
• Barista Experience
• Cash Handling
• Sales
• Data entry
• Customer service
• Microsoft Office
Assessments
Social Media — Proficient
May 2020
Creating content, communicating online, and building a brand's reputation. Full results: Proficient
Sales: Influence & Negotiation — Completed
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Work Style: Reliability — Completed
June 2019
Tendency to be dependable and come to work
Full results: Completed
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Customer Service — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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