Customer Service
Resume:
BECKE R WALKER
Apt ***
Oklahoma City, OK 73134
adn4md@r.postjobfree.com
EMPLOYMENT
National Healthcare Solutions Inc
Location: Oklahoma City, OK
Duration: December 2020 to May 2021
Title: Lead Customer Service Agent
Description:
1. Claims
2. Create Customer Service Policy and Procedures
3. PBM Benefit Administration
4. Escalations
5. Update Eligibility and Enrollment
6. Help Desk / Overrides
Reason for leaving: Family injury required me to be at home. Employer did not give opportunity to work from home.
Oklahoma Office of Management & Enterprise Services Location: Oklahoma City, OK
Duration: August 2019 to November 2020
Title: Call Center Specialist
Description:
1. Billing
2. Administrative Retiree Process
3. Administrative Active Employees Enrollment
4. Escalations
Caliber Home Loans
Location: Oklahoma City, OK
Duration: October 2018 to July 2019
Title: Sr. Customer Service Representative
Description:
1. Billing
2. Escrow
3. Escalations
4. Sales
UnitedHealth Group
Location: Oklahoma City, OK
Duration: October 2012 to September 2019
Title: Sr. Customer Service Representative
Description:
1. Billing
2. Benefits
3. Escalations
4. Claims
5. New Hire Mentor
6. Team Lead
7. Prioritizing Projects
8. FSA/HSA/HRA Administrator
10. Employer COBRA Administration
11. PBM
Education
University of Phoenix
Focus: Health Administration
Murray State College
Focus: Business Administration
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