Police Dispatcher
Resume:
JOSHUA MCLAIN
Police Dispatcher - UMASS Boston Police Department
Somerville, MA 02145
adn4lo@r.postjobfree.com
I have only had three jobs in my employment history. That is working at Star Market, and Emerson College and my most Current job which is working for the UMASS Boston Police Department. I worked at Star Market for 9 years before leaving in May of 2018. In the almost 10 years working for the company I have worked at different levels. I am a reliable and punctual Sales Associate who possesses an excellent work ethic and more than 5 years in retail. Areas of expertise include cashier, cash management, management, and exceptional customer service. Along with working at Star Market, I also work Part time as a Police Dispatcher for Emerson College Police. I worked for both Star Market and Emerson College Police while attending school. During my time with the Emerson College Police Department I worked as the first point of contact for the department which was the 911 dispatcher. After working the two jobs, I was able to have the opportunity and was offered a Full time Police dispatcher II for the University of Massachusetts Boston Police Department, which is where I am currently employed. Willing to relocate: Anywhere
Police Dispatcher II
University of Massachusetts Boston Police - Boston, MA May 2018 to Present
The Dispatcher II will receive, review and transmit messages over a state and federal computer network, a fixed radio broadcast system, a police records management system and telephone, all under the rules and regulations of the Federal Communications Commission. Employees in this class operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required.
Examples of Duties:
1. Receive, review and transmit emergency and law enforcement communications from radio communications base station in accordance with the rules and regulations of the Federal Communications Commission; 2. Coordinate communications with Homeland Security Warning System, Federal Emergency Management Agency (FEMA) and Massachusetts Emergency Management Agency (MEMA); 3. Provide information via communications systems to law enforcement personnel who are engaged in major law enforcement actions;
4.Respond to requests for information from other law enforcement agencies; 5.Monitors various radio frequencies to receive, evaluate and forward information; 6.0 Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units; 7. Maintains records and logs of information such as all messages received and transmitted and individuals or authorities to contact in emergency situations via computer aided dispatch (CAD) system; 8. Access Registry of Motor Vehicles (RMV) and Criminal Justice Information System (CJIS) records to assist Campus Police Officer’s requests;
WORK EXPERIENCE
9. Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices; 10. Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards to ensure campus safety;
Other duties are Performed, these were just some of them. Police Dispatcher
Emerson College
June 2016 to July 2018
As a Police Dispatcher at Emerson College Police Department my task was to receive Answer phone calls that come into the police department, including emergency situations. I would then have to dispatch officers to the scene of the emergency. Along
With answering phone calls, my other task are to start a police report when a Student walks in to report any emergency or public safety matters. I also have to
Monitor radio communication with Emerson Police officers, as well as with other police Agencies via BAPERN. I was also in charge of transmitting emergency messages to the Emerson community through a Emergency Notification System when needed. As well As though duties, I had to keep a daily department activity log. I also had to have access to a CJIS terminal at all times to help with the officers in the field.
Customer Service Representative
Star Market - Somerville, MA
January 2011 to May 2018
A CSR is an assistant to the Checkout department managers, and one of the floor supervisors. A CSR is responsibly for all the cashiers and other employees that are assigned to the checkout department. We also are in charge of money that goes into the draws of the registers. A CSR is also responsible for assigning breaks to the employees, and assisting in any problems a cashier may have. With being a CSR we are also the workers that deal with any customers' questions and addressed problems and complaints in person and via phone. File Clerk/Office Assistant
Tufts University - Medford, MA
June 2015 to August 2015
File paperwork for the Economics Dept.
Bagger/Cashier
Star Market - Somerville, MA
September 2009 to January 2011
Bachelors of Science in Criminal Justice
University of Massachusetts Lowell - Lowell, MA
2015 to Present
Criminal Justice
University of Massachusetts-Boston - Boston, MA
September 2014 to May 2015
EDUCATION
Associate of Arts in Criminal Justice
Bunker Hill Community College Charlestown
September 2011 to May 2014
Certificate in Law Enforcement
Bunker Hill Community College - Boston, MA
September 2011 to May 2014
High School Diploma
Somerville High School - Somerville, MA
September 2007 to May 2011
CPR/First Aid
March 2019 to March 2021
FEMA National Incident Managment Sysetm (NIMS)
July 2017 to Present
FEMA Introduction to Incident Command System
July 2017 to Present
CJIS
June 2020 to June 2022
Massachusetts Department of Criminal Justice Information system. This is the system as a dispatcher I am able to run background checks on people, and obtain the there criminal history, license checks and more. APCO Public Safety Telecommunicator
July 2018 to Present
APCO PST Instructor
May 2019 to Present
Certified to teach the entry level certification course for Public Safety Communications, and certify new dispatchers. CERTIFICATIONS AND LICENSES
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