Database Administrator Senior It
Resume:
Mohamed Ali
Youssef
Personal Info
Address
Fort Myers, FL 33919
Phone
adn4kd@r.postjobfree.com
Skills
Administer application.
Database backup, recovery
and performance.
LAN and WAN
troubleshooting.
Hardware problems solver.
Network Security.
Software setup and
technical advice.
Software
MS Windows Server- Very
Good
MS Office – Very Good
MS Project – Good
Oracle E-Suite – Good
Financial Software – Very
Good
Education Management
Systems - Excellent
E-Learning – Very Good
Hotels Management
Systems – Very Good
IT Professional with over 20 years of experience specializing in Application Administration, and Technical Support Specialist. I can effectively implement IT Strategies at local and global level. My greatest strength is Administration and Technical Support, which enables me to permanently streamline infrastructure and applications. Striving to leverage my IT skills.
EXPERIENCE
07/2020 – 07/2021 Technical Support Specialist
Technomad – Fountain Life, USA
Experience in help desk and technical costumer service.
In-depth knowledge of Software, Hardware, Networking, Windows, Mac OS. Windows Server, VMWare Horizon, Lansweeper, and ConnectWise, Azure AD, Chart Pad, and MDM
Working on Hybrid environment of Exchange and Office365
Perform day-to-day troubleshoot for incoming calls and/or emails. through ticking system.
Provide support to CISCO call management system, CPAM badging. 07/2012 - 04/2018 Applications Administrator IT Technical Support University of Jazeera, Dubai
Provides answers to Faculty, Staff, and Students by identifying problems; researching answers; guiding them through corrective steps.
Perform Database backup, restore and performance tuning.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Troubleshoot and Solve LAN and WAN problems.
10/2010 - 03/2012 IT Team Leader
Ministry of Higher Education, Cairo, Egypt
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Listen to team members’ feedback and resolve any issues or conflicts. 11/2009 - 08/2010 Senior IT and Database Administrator Elaj Medical Investment, Jeddah, Saudi Arabia
Software installation and Maintenance.
Data Extraction, Transformation, and Loading.
Specialized Data Handling and validation.
Database Backup and Recovery.
Database Monitoring, Tuning, and Troubleshooting. 06/2003 - 06/2009 Senior IT Technical Support
CMA – CGM Egypt for Navigation, Alexandria, Egypt
Medical Systems – Very
Good
Network Security System –
Good
Troubleshooting Software -
Good
Languages
Arabic – Excellent
French - Basic
Interest
-Member of Children Street
Care Association.
-Member of Alexandria
Center of Art.
Traveling.
References
Norman Belanger,
General Manager,
Russ Martin, Head of
Department,
Michael Rodriguez,
Supervisor, 869-***-****
Ken Enz, Co-worker,
Walk customers through the process of installing the software on their machines and starting up the program for the first time.
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
Refer difficult cases to a senior analyst or support tech.
Assume remote control over customers’ computers when necessary to resolve problems.
Make hardware recommendations for customers whose machines cannot support the software.
12/1999 - 05/2003 Junior IT System Analyst Technical Support Paradise Inn Group for Hotels and Resorts, Alexandria, Egypt
Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
Refer difficult cases to a senior analyst or support tech.
Install, maintain, and troubleshoot Hotel management systems.
Provide training for each level of employees.
04/1998 - 12/1999 Customer Support Engineer Trainer Information Technology & Communication
Company, Alexandria, Egypt
Hardware troubleshoot and PCs assembly.
Assume remote control over customers’ computers when necessary to resolve problems.
Make hardware recommendations for customers whose machines cannot support the software.
01/1994 - 03/1998 Technical and Maintenance Support Engineer Information Technology Advisory Group, Alexandria, Egypt
Hardware troubleshoot and PCs assembly.
Assume remote control over customers’ computers when necessary to resolve problems.
Assume remote control over customers’ computers when necessary, to resolve problems.
EDUCATION
05/2018 - present Network and Security Certificate, Florida Southwest State College, Florida, USA
09/1989 - 05/1993 Bachelor of Arts in Accounting (Equivalent to US Bachelor’s Degree in Business Administration)
, Alexandria University, Alexandria, Egypt
CERTIFICATES
12/2018 CompTIA - Network + and A+
09/2007 - 06/2009 Microsoft Certified Systems Expert - (MCP, MCSA, MCSE) 04/2003 Oracle Certified Professional - (DBA, OCP)
Contact this candidate