Area Supervisor Employee Relations
Resume:
DEONDRÉ LEE SMITH
Greensboro, NC 27406
adn4jg@r.postjobfree.com
HIGHLY ACCOMPLISHED RESTAURANT MANAGEMENT PROFESSIONAL
Dedicated, high energy restaurant professional with more than 20 years’ experience in restaurant management leadership. Possess solid restaurant business operations skills that entail overseeing restaurant start up, customer relationship management, process improvement, and strategic planning for operational excellence. Proven ability to exceed P&L and EBITDAR sales objectives through process improvement, proactive customer relationship management and overall project management skills. Excellent employee relations abilities and extensive experience with multi-site personnel that includes recruiting, hiring, training, and motivating/mentoring a team of 24 restaurant managers and approximately 135 subordinate staff. Chosen as the “go to” leader to set up new restaurants and oversee problem locations to improve P&L, stabilize personnel turnover and ensure health and safety inspections receive the highest rating. Possess excellent business acumen with the ability to perform in high-paced, demanding environments balancing multiple conflicting priorities. Excellent analytical and people person skills with the keen ability to resolve nonroutine complex matters that promote operational excellence. Promote honesty and integrity in all aspects of restaurant management.
RELEVANT PROFESSIONAL EXPERIENCE
Area Supervisor 05/2017 - Current
Luihn VantEdge, LLC
Greensboro, NC 27406
Perform as area manager and multi-unit operator of 8 restaurants in Raleigh/Durham, NC and Henderson, NC market. Responsible for full P&L objectives and meeting or exceeding annual EBITDAR target objectives. Conduct marketing outreach within respective communities.
Increased same store sales annually by 6%
Selected as part of company’s Safety Committee
Secured cost reductions in overall budget by maximizing efficiencies
Operator
Biscuitville FRESH SOUTHERN 07/2015 – 05/2017
Greensboro, NC 27406
Responsible for daily restaurant operations. Full personnel management that entailed hiring, training, mentoring and performance evaluations of approximately 17 employees.
Area Supervisor 12/2013 – 05/2015
KBP Foods
Greensboro, NC 27406
Perform as area manager and multi-unit operator of 8 restaurants in Greensboro, Highpoint, Winston Salem, NC market.
Recognized as Top 10 in company 2015
Consistently exceeded target sales objectives
Focused on career development to promote staff from within resulting in 5 internal promotes
Restaurant General Manager
Luihn VantEdge, LLC 02/2004 – 12/2013
Greensboro, NC 27406
Responsible for daily management restaurant operations. Full personnel management that entailed hiring, training, mentoring and performance evaluations of approximately 21-25 employees. Ensure proper time-labor allocations, scheduling and responsible for full P&L. Provided overall business operations leadership to include managing site budgets, accounting accruals, inventory, financial audits and customer transactions.
Assigned struggling restaurants and exceeded company objectives
Opened and assisted with starting new company restaurants to full operational capacity
OTHER WORK EXPERIENCE
Territory Sales Manager 03/2000 – 08/2004 Brown & Williamson Tobacco
Greensboro, NC 27406
Performed as sales manager providing marketing management to 300 independent and chain accounts across nine (9) counties in NC. Managed budgets in excess of $100,000 across several marketing strategies. Provide customer support from order inception through final delivery including problem resolution of customer concerns as required. Negotiate contract terms to execution. Communicate and facilitate with internal personnel to ensure contract compliance. Prepare and provide sales presentations to client senior management.
Successfully achieved market share growth of 3% annually
EDUCATION
B.S., Agricultural Education, Economics
North Carolina Agricultural & Technical State University, Greensboro, NC
M.Div., Master of Divinity, Completion: 2020
Liberty University
SKILLS
Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Internet Explorer, Google, Chrome, Adobe PDF, Skype, PAR register, Merit and QS2 restaurant systems
Excellent Communications, Leadership, Sales and Interpersonal skills
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