Receptionist

*

DELORISKEVERENGEOJANGO

P.O.Box****-*****,Webuye

Tel:+254*********

Email:****************@*****.***

CAREERPROFILESUMMARY

Amulti-skiledandcustomer-centricfrontofficeprofessionalwithexperiencemanagingfrontofficeoperations, handlingadministrativefunctionsandprovidingexecutivesupport.Iam confidentofmyabilitytooffer excelenttimemanagementskils,greatattentiontodetailandproficiencyintheperformanceofnumerous tasks.Whenensuringtheeffectiverunningofservices,Irender,Ihavealwaysensuredprofessionalism and excelentcustomerservice.ThepositionsIhaveheldhaveseenmeexcelin;respondingtocustomerqueries andcomplaints,effectivelyhandlingguestcomplaints,receivingvisitors,checkinginandcheckingoutof guests,conductingpettycashieringdutieslikebilingtheguestsandexplainingtotheguestsmoreaboutthe hotelfacilities.Asidefrom this,beingagreatcommunicatorwhovaluesworkethicandintegrity,Iam an invaluableassettoanyinstitutionororganization;hencethereasonwhyIseekthepositionofareceptionistat yourorganization.

EDUCATIONBACKGROUND

BachelorofTourismManagement-UniversityofEldoret;September2015toAugust2019.

CertificateinSecondarySchool-Nyang’oriBoysHighSchool;2011to2014. PROFESSIONALCOURSES

CertificateinComputerPackages-E-SmartColege;2015. KEYSKILLSANDCOMPETENCIESACQUIRED

FrontOfficeManagement:Experiencedincoordinatingalinternal&outgoingcals,directingclientsto theappropriateoffice,distributing correspondencetotherelevantpartiesofemailandfiling documents.

GuestRelations:Ihaveensuredthatexcelentservicestandardsforaldepartmentsareofthehighest qualitytomeetorsurpassthecustomers’expectationsandinvestigatingandresolvinganycomplaints receivedfromguests.

OfficeAdministration:Acquiredskilsingeneralofficeadministrationdutiesforexample;interacting withclients,ensuringtheproperfilingofofficedocuments,Schedulingappointmentsaswelas providingandmanagingthecompanydiary.

Planningandorganization:Acquiredskil-setinmaintainingcorrespondenceandorderinthefilingof recordsandalsoknowledgeableincompilingdetaileddataandpreparingavarietyofreports.

CustomerRelations:Anexpertinprovidingcustomerandpersonalservices,meetingqualitystandards forservicesandevaluationofcustomersatisfaction.

Communicationskills:Excelentcommunicationskilswiththeabilitytorelatewithalthestaff workinginthedepartmentandtakingtimetolistentostaffinquiriesandcomplaints,identifyingtheir needsandworkingthroughanyissuesthatmightbeconcerningthem.

ICT Competency:ProficientinusingMSOfficeandaworkingknowledgeoftheOperaHotel Informationsystem.

WORKHISTORY

2

Receptionist/Porter

GolfHotel,Kakamega;August2019toMay2021

DutiesandResponsibilities

Effectivelyhandledguestcomplaints.

Workedasareceptionist/customerservicesofficer.

Respondedtocustomerqueriesandcomplaints.

Effectivelyreceivedvisitors.

Checkedinandcheckedoutofguests.

Answeredincomingcalsonaswitchboardwithoutanydifficulty.

Conductedpettycashieringdutieslikebilingtheguests.

Explainedtotheguestsmoreaboutthehotelfacilities.

Gavedirectionsandalsoassistedgueststocarrytheirluggage. FrontDeskTrainee

GolfHotelKakamega;MaytoAugust2018

DutiesandResponsibilities

CarriedoutFrontofficecashiering.

PerformedReceptionistduties.

HandledSwitchboardoperationsandguestrelationservices. OTHERPASTEXPERIENCES

MathematicsTeacher;MayoyoSalvationArmyPrimarySchool,January2015toJanuary2018.

VolunteerTeacher;MayoyoMilHilPrimarySchool,January2015toJanuary2018. REFEREES

Mr.MichaelKangogo

Lecturer

UniversityofEldoret

Tel:+254*********

MadamEvaNjeri

ReservationAgent

GolfHotelKakamega

Tel:+254*********

FredMasinde

Teacher

MayoyoSalvationArmy

Tel:+254*********

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