S H ANN A W EL SH

***** ****** **** ** **********, KY 40245 502-***-**** adn4gr@r.postjobfree.com

Areas of Expertise

•June 2014 graduate from the Indiana University in New Albany with a Bachelors in Economics degree. Currently obtaining a CCNA certification.

•Dedicated skilled business professional with a versatile level of aptitude developed through experience as a licensed real estate agent, secretary, logistics coordinator, administrative assistant, assistant manager, cashier, front office assistant, basic payroll preparer, and office clerk.

•Statistics I, Statistics II, Labor Economics, Urban Economics, Money and Banking, and up to Calculus III classes taken. Transcripts available upon request.

•15 years combined experience working for the Marriott and the Residence Inn as a Front Desk Clerk.

•Worked as an assistant manager stand-in at the Residence Inn for 7 months while general manager looked for a replacement in 2012. I was unable to take the position due to attending college.

•7 months experience working for Mytex Polymers creating bill of ladings, invoices, and receivables; all using the SAP 2.0 system.

•12 months call center experience primarily within the healthcare system, enrolling clients in medical, dental, vision, life, and disability insurances while also educating them about the differences and qualifiers in the plans and FSA processing.

•Assistant manager for Watchworks Inc. 1999-2000.

•University of Kentucky Society of Women in Engineering Regional Team Award winner in 1993. Our team developed a system that removed metal flashing left over from the wheel casting process.

•Cisco CCNA 1 class completed. Offer intermediate to advanced skills in MS Office Suite, Word, Outlook, Excel, Lync, SAP 2.0, Access, PHStat2, Lotus, Yahoo, basic C++, FORTRAN, Avaya X-1, Dillard’s Inventory scan gun, Shipmate, and Compass.

Experience

Costco 2016 to Present

3408 Bardstown Rd.

Louisville, KY 40218

Member Service Associate

Assistant to the supervisory team for security and safety protocols. Actively greets members, verifies membership card, and keeps door counts. Prevents unauthorized non-members from entering unless that are requesting assistance from the Pharmacy. Preforms food safety and security checks during hourly walks through the warehouse. Provides high level of member service and performs warehouse safety and security checks using personal vehicle during and after closing. Checks member receipts at the exit door.

Marriott Louisville East 2015 to Present

1903 Embassy Square Blvd.

Louisville, KY 40229

Front Desk Agent

Served as assistant to the management team, handled a busy multi-line phone system, functioned as primary liaison to customers, mediated between departments, and insured a consistently positive customer experience on a large scale.

Proficient and technically skilled in:

Fosse, Word, and Excel. Blocks, key packs rooms, and handles 6-line phone system. Produced guest ledgers, market analysis, reservations, service reports, revenue reports, e-mail transmittal of excel invoices due, accounts receivable, booking statistics, vacant-ready rooms list, and many other daily reports.

Firstsource 2014 to 2015

5111 Commerce Crossings Dr.

Louisville, KY 40220

Call Center Representative

Assist with incoming client’s calls and resolving their issues. Explain issues related to billing, password resets, system issues, cell phone activations, lines of usage, disconnect fees, package tracking, global and international features, and contract explanations.

Proficient and technically skilled in:

•Word, ACSS, Excel, Infomanager, and I-EX agent

•Avaya X-1 phone system

Degrees and Certifications

Associates in Science 2.8 GPA

Kentucky Community Technical College

Real Estate Certification

Kentucky Licensure Currently in Escrow

Bachelors in Economics

2.97 GPA

Indiana University Southeast