Center Supervisor Sales Consultant
Resume:
Nicole Allen
******@***.***
Education
Richards Vocational High School: High School Diploma
Graduated: June 1988
Milwaukee area technical college: Associates of Computer Science & Business
Attended: August 1988 to May 1990
Relevant Courses: Business Management, Business Organization, Marketing, Accounting, and Supervision
Career Experience
AT&T (Small Business Call Center) Brookfield, WI
Sales Consultant/ Team Lead August-2003 – Current
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
Add Value to Businesses By Providing A Tailored solution to fit their business needs
Applying consultative skills regarding our services/pricing and competitors'
Meeting and exceeding my set monthly goals
Continually maintain working knowledge of all company products, services and promotions
Oversee the development of small business employees, to ensure performance objectives are met and to develop employees' skill sets. Follow detailed coaching processes as the basis for development of employees in all performance categories. Ensure customer issues are resolved in a manner which is both customer services oriented and cost effective.
Verify and approve handling of claims and billing problems to ensure errors are properly documented and corrective action is recommended and initiated. Determine creative solutions outside general guidelines, as appropriate, based on individual circumstances.
Amerivoice Telecommunications Milwaukee, WI
Call Center Supervisor March-2000 –July2003
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Managing a team of fifteen to twenty Employees
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Preparing reports and analyzing data to assist management as they determine call center goals
Skills
Computer/Internet skills: Microsoft office: Excel, Word, PowerPoint, Access, and Outlook
Contact this candidate