Conference Coordinator Case
Resume:
Celia Daniels
McKinney, TX *****
************@*****.***
To obtain a position which will result in a satisfying career with a company where growth and promotional opportunities exist
Authorized to work in the US for any employer
Work Experience
Case Coordinator
PaydHealth - Addison, TX
November 2020 to Present
Responsible for case coordination to help patients to access financial assistance for their prescribed medications. Provide exceptional customer service to internal and external customers; resolve customer issues in a timely and accurate manner
Referral Coordinator
Stratifi Health - Plano, TX
November 2020 to May 2021
A system navigator and point of contact for patients and families, granted them direct access to ask questions and raise concerns. Responsible for daily completion of assigned patient referrals, while meeting production requirements, ensuring appropriate access for new and transitioning patients into various practices. Analyzed Workflow errors to minimize discrepancies to ensure smooth workflows for optimal patient care and participated in quality assurance processes e.g., audit program, case reviews and training sessions.
Patient Care Coordinator
AmerisourceBergen - Frisco, TX
July 2018 to October 2019
Assist patients by coordinating their prescribed pharmacy care with their healthcare provider, payers and other health related resources to ensure successful drug therapy outcomes. Provide support by pulling reports sent from the client, import to Excel and input into the database. Verifying and correcting information as needed.
Senior Conference Coordinator
PGi - Olathe, KS
March 2005 to April 2018
Responsible for processing incoming conference calls for numerous clients which includes obtaining, entering and verifying requested information (e.g., Name, Company, Title, E-mail address, etc.), answering complex questions, resolving issues that may arise, and providing excellent customer service and adhering to approved scripts.
Education
High school diploma
Skills
• I have a positive attitude, strong work values and personal integrity. I'm an excellent listener and team player with strong analytical skills.
• Microsoft Outlook
• Microsoft Excel
• Adobe XD
• Microsoft Word
Contact this candidate