Front Desk Customer Service

LaPorchia Speigner

**** ****** **, ***** ******** Hills, Texas 76182

Cell Phone: 469-***-****

*********************@*****.***

CAREER BACKGROUND

Customer service professional with demonstrated experience on clerical office administration, event organization, reception, and material processing endeavors. Highly intuitive, passionate and effective team player with commendable work ethic and leadership quality to achieve strategic organizational goals and objectives.

OBJECTIVE

To improve upon my abilities further by seeking a position that would enrich and expand the skills and experiences I possess and contribute into achieving organizational goals and objectives with integrity and professionalism.

SKILLS

Ten years of experience on Customer Service endeavors

Effective clerical and office administration skills

Excellent writing and oral communication skill

Highly skilled in providing routine and complex administrative support services proactively

Proficient in facilitating informational flow between different departments and key program areas

Excellent in liaising between the company and other agencies

Excellent and proficient knowledge on Microsoft office packages

Handling high volume phone calls

PROFESSIONAL EXPERIENCE

Assurant Solutions -Lewisville, TX - June 2015 to 2019

Material processor

Unpack cellphones and batteries and sort them into bins

Perform quality checks by visually and manually inspecting product

Use multiple computer screens to enter product and customer information into c-vison

Identify and label product packaging for processing into inventory

Critical attention to details

Thrive in a fast-paced environment while exceeding production standards

Understand, recognize and perform 6S

Use of OUTLOOK software

ROSS - Dallas, TX - March 2010 to June 2015

Customer Service Representative – Front End Supervisor

Foster an environment in which consumers receive highly ranked customer service and employees are motivated to deliver top performance

Manage front-end operations to ensure friendly and efficient transactions at checkout

Create repeat business by developing long term relationships with customers

Amazon- Coppell, TX- April 2014 to March 2015

Ware house Associate

Receive products using a frequency scanner

Unload shipments from trucks

Stowing products from carts onto robotic pods

Understand, recognize and perform 6S

Worked in a fast-paced environment and exceeded production goals

Hands on Approach - Dallas, TX - October 2008 to January 2010

Receptionist

Demonstrated proficiencies in phone, e-mail, and front desk reception

Communicated with customers to answer questions and explain information

Completed assigned tasks and reported to upper management as necessary

Booked appointments and entered information into excel

Obtained payments on accounts by communicating with members via phone or in person

EDUCATION

High School Diploma

Academy of Irving ISD - Las Colinas, TX

August 2003 to 2007

Reference will be available upon request

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