JAYANTHI HARIBABU

adn475@r.postjobfree.com - Plainsboro, NJ - 732-***-**** - U.S. Citizen

Objective:

To be a member of a dynamic team, with a challenging position as a Sr. Software Quality Assurance Lead utilizing my knowledge in complete life cycle of a project using Best Practices and Methodologies. Professional Summary:

• Highly successful Sr. Software Quality Assurance Lead with over 10 years of experience on Software Quality Assurance, having 7 years of experience managing large and small QA teams in an on-site /offshore model and over 8 years testing experience as a QA Engineer/Automation.

• Skilled team leader, with knowledge in TOSCA, Quick Test Professional (UFT), Quality Center, HP-ALM, Software Testing, Agile/Scrum methodologies, SDLC Framework, Enterprise Tester-Test Management Tool, Performance Testing, Load, Jasper Soft Reporting tool, Web API's, CHARLES (Web Debugging Proxy), XML editor, Mobile application testing, Bug Tracking Tools, Server Applications, SOA Web service.

• Setting up Automation testing framework and identifying automation candidates along with Git (DevOps Source code management-Version Control System) and Jenkins Automation server, with plugins built for developing CI/ CD pipelines.

• Hands on experience creating Automated scripts using TOSCA & QTP(UFT)

• Adept with manual and automated testing to execute integration, functional, regression, security, acceptance, positive/negative, white/gray/black box, load/performance, and hardware and software.

• Experienced with Scrum, Waterfall, Iterative, and Agile Methodologies using BDD (behavior-driven development) using user stories or TDD (Test driven development) using unit tests, Software Development Life Cycle (SDLC) and Total Quality Management

(TQM).

• QA skills include risk analysis, gap analysis, QA test plan development, QA test script development, traceability matrix development, test data preparation, test execution, defect remediation, root cause analysis, user acceptance testing, metrics and reporting, and verification and validation.

• Participated in code reviews for multi-tiered applications having data, logic and presentation tiers, ambiguity reviews, performance testing and security code and intrusion testing results analysis. Create CSV documentations.

• Managed department budget, conducted hardware and software feasibility study and acquisition, participated in department strategic planning, established and tracked key performance indicators.

• Teamed with System Administration to implement Enterprise tester and JIRA Testing tool and provided training for both onsite and offshore testing team.

• Tested database, client-server applications & Java/J2EE.

• Expertise in E-Commerce-Consumer Goods, Finance, Retail Banking, E-learning, Philanthropy and in CRM Domains.

• Implemented Test Manager for Automation, and mentored testing team and participated in UAT and reviews.

• Experienced in managing high level testing for enterprise level web applications/portals based on Microsoft Technologies primarily using ASP.NET, C#/VB.NET, ADO.NET, SharePoint Server, AJAX, Windows Workflow Foundation (WF), Windows Communication Foundation (WCF), and SQL Server.

• Managed complete "Testing lifecycle" from project planning through execution process using manual and automated testing tools. Involved in giving full support for the Business Users in using the web-based applications and with SSO (single sign on) issues.

• Well versed with all the defect tracking management rules and defect tracking tools like ALM, Visual Studio Test Manager, Quality Center & Test Director, JIRA & Enterprise tester.

• Experienced with interview and hiring process and performed employee/contractor reviews. Technical Skills:

Testing Tools: TOSCA, QTP (UFT), Quality Center, ALM, Enterprise Tester, Visual Studio Test Manager, TFS Web Technologies: VB Script, Java Script, .Net, ASP.NET, Visual Studio, TFS, HTML, XML RDBMS:

Reporting Tools:

MS SQL Server, MS Access

Jasper Soft (ETL Testing)

Defect Tracking Tools: Quality Center, ALM, Visual Studio Test Management tool, On-Time, Bugzilla, Test Director, JIRA, Enterprise Tester

Operating Systems: Windows & windows-XP, Windows Server, DOS, Mac OSX Test Documents: Test Plan, Test Procedures, Test Cases, Test Reports, Matrix Report. Daily Status Report Other Software Tools: Ms. Word, Ms. Excel, Ms. Power point, Ms. Access, Outlook Express, Google Docs. Microsoft Project, Share-point.

Software Development

Methodologies:

Scrum, Agile Method, Waterfall, Extreme Programming Browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Safari Servers: Mainframe, Microsoft Commerce Server, Microsoft's IIS, JBoss, Apache Server, Web logic, Web sphere.

Integrating Tools:

Middleware Technologies:

BizTalk Server, Visual Studio, TFS

CHARLES, KIBANA, WCF, WF, XML Web Services, SOAP UI, RESTFUL API web-service Specialties:

TOSCA, Quick Test Pro, Quality Center, Mainframe, HP-ALM, JIRA, Microsoft Visual studio, TFS, Test Manager, Enterprise Tester-Test Management Tool, .Net Framework, Software Testing, Performance Testing, Jasper soft Reporting tool, XML, Mobile application testing, Restful API, Bug Tracking Tools, Scrum Master, Server Applications, SOA Web service. Automation Certification: Certified AS1 & AS2 TOSCA thru Tricentis. Professional Experience:

Synchronoss Technologies, NJ - Client Verizon (June 2020 – June 2021) Role: Sr. QA Specialist/Lead

Responsible for leading and executing Verizon Cloud project. Working closely with Onsite and Offshore team members.

• Strong track record of quality testing of the large scale, cloud storage service which, subject to device limitations and your storage plan, automatically backs up and syncs your Content across your compatible mobile devices and computers.

• Tested Cloud-based web applications using Manual, Performance, Stress test & UAT methodologies.

• Created Regression Test Suite using JIRA.

• Tested SSL Proxy and response code using CHARLES web debugging proxy.

• Verified metrics log using KIBANA.

• Analyzed existing test suite for coverage and usability that needed rework.

• Tracked QA execution metrics and reported QA results to development managers and executives.

• Designed and developed standardized test data preparation processes to ensure that QA processes are executed under actual data environment to detect any software defects well ahead of UAT.

• Created suite of test cases related to functionality to enable specific automation testing and application test coverage.

• Designed and developed QA best practices as well as review processes to ensure consistency.

• Established quantitative metrics to demonstrate adherence to best practices.

• Coordinated UAT with end-users and capturing feedback to ensure that user feedback is addressed prior to production deployment.

• Generated Testing Metrix report using JIRA.

WIPRO, NJ - Client TD Bank (Dec 2017 – April 2020) Role: Sr. Cross Platform QA Lead

Fully responsible for leading multiple projects as a Sr. Cross Platform Lead with client TD Bank. Led and Managed 3 projects simultaneously with quality delivery. Environment: Mainframe, ALM, TOSCA, JIRA.

• Fully responsible for Quality Assurance strategy & execution on BFSI platform.

• Led and managed 2 teams onsite and offshore with 8-10 test engineers with QA best practices.

• Built and developed small to mid-size QA teams onsite and offshore with 2-10 test analysts.

• Demonstrated strong leadership, communication, analytical and organizational skills.

• Mentored teams and followed related Agile/Scrum methodologies.

• Improved the requirement gathering process by setting and directing industry best practices. This improvement reduced time needed for the requirement analysis and increase overall product quality.

• Created proof of concept for projects to validate technical feasibility, identify potential stumbling blocks, determine the scope and level of customization necessary to complete the project & automation frameworks.

• Prepared Timelines, Estimates & Resource allocation documents to support the Functional, Regression and Automation Test Cycles.

• Worked closely with Business users and provided support during UAT testing phase.

• Responsible for QA strategy covering all aspects of testing including but not limited to functional, automation, performance and disaster recovery testing.

• Experience in Testing on different Payment Gateways like Google checkout, PayPal and Credit cards for security testing to provide consistent payment experiences across all sales channels.

• Responsible for administering & using ALM application to organize and manage all phases of the application lifecycle.

• Well versed in ALM with Creating projects, Managing project repositories, Add a release, Specifying Requirements, Designing Test Steps, Defining Test Configurations, Generating automated test scripts, Running Tests, Adding and Tracking Defects, Generating Business View Graphs in the Analysis View Module, Creating Libraries and Baselines & Customizing Projects.

• Collaborated with development team and monitored version control using Configuration Management tool like GIT on code releases and primarily for any requirement changes.

• Developed a scalable and reusable QA framework to simplify & automate testing of core banking applications using Tosca and maximize test coverage.

• Overseeing and participating in planning & execution of QA artifacts including but not limited to test plans, test cases, test scripts, scenarios, traceability matrix and test procedures.

• Designed and developed standardized test data preparation processes to ensure that QA processes are executed under actual data environment to detect any software defects well ahead of UAT

• Designed and developed QA best practices as well as review processes to ensure consistency.

• Established quantitative metrics to demonstrate adherence to best practices.

• Coordinated UAT with end-users and capturing feedback to ensure that user feedback is addressed prior to production deployment

• Tracked QA execution metrics and reported QA results to development managers and executives. Constantly evaluated ways to improve quality and coverage to QA processes.

• Reviewed tools & technologies to improve QA processes and performing proof of concepts to evaluate and integrate new tools & technologies.

• Hands-on experience with Mainframe, JIRA Work Management, QTP, Tosca, SQL. WFTcloud Inc., NJ (April 2014 – Nov 2017)

Role: Quality Assurance Specialist

Environment: QTP, Quality Center, JIRA, TFS, VSTS, Test Manager, Visual Studio, SQL Server

• Fully responsible for Software Quality Assurance for a Technology Company. Member of Software Engineering Management Group.

• Strong track record of quality testing of the large-scale, high volume, cloud-based web applications using Automation, Manual, Performance, Load, Stress test & UAT methodologies.

• Leading distributed offshore teams of 12 testers at 2 locations worldwide and mentored team to follow the different testing methodologies of using Automation, Performance, Load and stress test & UAT methodologies.

• Tested Data Migration into Main Frame server using ETL process

• Led QA Team and developed automated scripts using Automation tools such as QTP, Test Manager thru Visual Studio

& logged defects using Quality Center.

• Managed Quality Center (ALM) site administration pertaining to QA. Creating projects, managing users, drafting reports and user permissions.

• Expertise in creating Test Plans and Test Cases

• Lead QA team on Record and play back scripts in Test Manager through Visual Studio.

• Execute tests created using Coded UI in Visual Studio

• Experience using defect management reporting tools like JIRA and Test Manager.

• Configured and implemented Enterprise Tester.

• Collaborated with development team on testing RESTFUL API web-services using SOAP UI

• Experienced using relational databases and SQL server

• Participated in test data collection for different kinds of testing and for UAT testing using Trend Micro, integration suite to protect their data.

• Experience leading QA team using AGILE and Scrum Methodologies.

• Participated in CRM application testing using Biztalk server as middleware to validate master data (MDM) information on customers. Data validations were used for updating and creating new customer profiles.

• Incorporated QA team into reporting process by setting up QA dashboards for the upper management.

• Restructured the QA department from the flat to hierarchical structure by promoting SMEs to Team Lead roles.

• Optimize the deliverables of the automation team by deploying new methods of working. The new methods allowed extending automation coverage as well as providing full transparency of the automation to the key stakeholders.

• Develop and deploy standard templates and guidelines for test plans, test cases and testing techniques.

• Provided vision for QA Department. Aligned Software QA deliverables with business strategy. Proactively worked with Product Management and Engineering to establish and maintain QA processes and policies. JK Group Inc., NJ (Nov 2011– March 2014)

Role: QA Lead/Manager

• As a QA Lead/Manager, led 10 people team with on-site and offshore test engineers at 2 locations worldwide.

• Worked with QA Director using business process management [BPM], governance models and IEEE Standards to create organizational documents including a career path for the QA Team, test development standards, defect definitions and priorities adapting industry standards as necessary to fit CIM Technology’s Agile approach

• Mentored and trained QA testers on quality assurance and Automation process.

• Performed due diligence in the selection of QA test software, to provide a comprehensive, flexible solution to testing needs.

• Provided oversight for 4 project streams with functional and Automation testing using Test Managed testing tool within Visual Studio.

• Provided enhanced testing methodology for in-house mobile apps.

• Created smoke test coverage scripts for QA and production environments.

• Created defect triage report which supports manual/automated testing.

• Provided estimates and resource allocation to support Automation Test cycles using Test Manager. JK Group Inc., NJ (Oct 2010 - Oct 2011)

Role: Automation Lead Test Engineer

Environment: TFS 2010, VSTS 2010, Test Manager, Visual studio, Enterprise tester, JIRA, SQL Server 2010

• Configured and Implemented Test Management tool like Enterprise tester and JIRA for defect tracking purposes.

• Customized TFS web portal to create requirements, test cases and to link to other similar work items.

• Automated manual regression test cases using test manager.

• Performed White box testing to make sure on coding aspects and to validate the changes made in the code.

• Performed RESTFUL API web-services testing

• Created suite of test cases related to functionality to enable specific automation testing and application test coverage

• Analyzed existing test suite for coverage and usability that needed rework

• Converted manual test cases to automated test cases using Visual studio record and play back.

• Verified test data for UAT testing and parameterized the automated scripts with test data.

• Trained testing team on how to use TFS web portal and automation on Test Manager for defect tracking and reporting.

• Led 5 on-site QA Analysts supporting four projects. Teams consistently delivered services and deliverables on-time and in-budget with exceptionally high quality.

• Mentored testing team to create test plan and test scripts and executed functional, non-functional, and UAT testing, managed defect remediation, and prepared metrics.

• Created and mentored testing team with documents related to best practices for Defect Reporting and Managing automated scripts within TFS.

• Developed content and presented QA introduction to project teams and senior management. Clearly communicated QA Services & Deliverables and adopted into company Delivery Framework. Church & Dwight Co., Inc, NJ (Dec 2008 - July 2010) Role: Sr. Quality Assurance Engineer

Involved in testing and providing production support for two major E-Commerce Websites Development projects (Great Cleaners and Trojan Condoms). Also involved in testing small Applications like Fulfillment, CRM data management, Request Inventory Disposition (RID), Capital Expenditure Request (CER) mobile workflow testing, SKU Workflow and Research & Development (R&D) using QTP, Microsoft Commerce Server 2009 and BizTalk. Environment: QTP, Microsoft Commerce Server 2009 and BizTalk Stages Consulting Inc., NJ (June 2006- Sept 2008)

Role: QA Engineer

Online E-learning Web Application - Team Size: 5

Worked on an application which gives online quote for students and tutors, enabling them to schedule classes of their interest. Account holders could enter their ID and PIN to access their accounts. The application provided students and tutors to change their learning interest information and profiles. The application provides web-based classroom with Audio, Video, Whiteboard, Chat, E-commerce and Application Sharing.

Environment: QTP, Quality Center, SQL, JAVA, Visual Source Safe, Manual Testing

• Understanding the application under test, writing test plan, defining test strategy.

• Work with development, users and support groups to understand the application architecture, use and current production issues to develop the best possible real time scenarios for Regression testing.

• Involved in entire QA Life Cycle, which includes Designing, Developing and Execution of the entire QA Process and documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.

• Performed regression testing manually to test the functionality of the application after the bug fixing.

• Analyzed and Reported the Defects to the Developers using Quality Center.

• Used Quality Center, for test planning, bug tracking and reporting.

• Involved with E-Commerce Application where student and Tutors come to conduct classes and at the end of the class money is transacted from the student to the Tutor.

• Involved in Automatic Transaction Processing Appliance (ATPA) where customers place order in the website and the order getting processed.

• Performed Ad-hoc testing, Integration testing, End-to-End testing, Function testing, System testing, User Acceptance testing, and Black box testing.

• Conducted Backend testing for validating impact of front-end operations on backend tables.

• Participated in QA team meetings and walkthroughs for weekly QA testing reviews. Infopro corp. Inc Woodbridge, NJ (Apr 2004 to Apr 2006) Role: QA Tester

Online Credit card account Web Application - Team Size: 5 This was an online Credit card account application, enabling customers to access their card accounts through the Internet. Account holders could enter their ID and PIN to access their various Credit card accounts. Customer could check various transactions made for the current billing period and can pay the credit card bill online. The application allowed customers to change the account options such as changing their PIN number, enabling or disabling the ability to transfer funds from an existing bank account, change contact information and profiles.

Environment: Win Runner, Test Director, Quality Center, QTP, Load Runner, HTML, Java script, SQL, VB script, Manual Testing.

• Performed Integration, Regression, GUI and Stress testing.

• Worked on the Regression automated testing using Quick Test Pro (QTP).

• Involved in testing of various sources, Targets, Transformations.

• Used SQL Queries to validate data retrieved from back end.

• Performed manual testing to test the different functionality of the application.

• Recorded various test scripts on different scenarios to run automated test.

• End to end testing using SQL queries, generating reports to ensure data integrity and validate business rules.

• Prepared Test Data for Positive testing and used that in Data Driven test.

• Worked closely with developers in fixing of bugs reported.

• Used Test Director to store, track and report bugs.

• Created and conducted a Goal-Oriented-Scenario for online transaction response time.

• Interacted with developers & various members of project team to discuss and resolve defects and to determine their priorities.

Education:

Bachelor of Science Degree, India

Certifications:

TOSCA Certification thru TRICENTIS – AS1 & AS2

MCSE - Microsoft Certified Systems Engineer

Training:

Trained by Mercury Interactive for Quick Test Pro

Trained by Mercury Interactive for Quality Center

Language Proficiency:

Fluent in English and Tamil

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