Ahmed ZIATI

Training and Development Specialist LEAD

**** – 2020

066*******

Experienced and Certified Training and Development Specialist in London with a proven track record in customer relationship management and training and development needs.Adept in assessing the needs of individual clients and developing individualized training plans to promote programs, participating in apply and follow up the processes of preparation of promotion-education, training, and development programs to contribute to the professional and behavioral development of the positions under my responsibilities and to provide human resources to the vacant positions under the company’s needsExperienced in working alongside the top management and coordinators to design programs that help to treat and prevent issues, to establish standards for the activities, duties, and processes under my responsibilities, to submit improvement and development suggestions to minimize the problems to be encountered, to inform the superior managers in case of detecting a riskProven track record in the design of the training under the requirements by collecting the training and development needs, preparing the training plans by determining the internal and external training resources, realizing training, and requesting/follow up necessary organizational documentation processes.Adept in designing injury prevention and rehabilitation programs, and committed to remaining up-to-date on the latest methodologies and rehabilitation techniques.To create, apply and track assessment and evaluation instruments to be used to evaluate and develop the training programs. London, UK

Dar Bouazza, Morocco adn43m@r.postjobfree.com

Global Customer Engagement Centers training and Content Developer (UK, France, Morocco)

Design of the training under the requirements by collecting the training and development needs, preparing the training plans by determining the internal and external training resources, and requesting/follow up necessary organizational documentation processes.

To create, apply and track global assessment and evaluation instruments to be used to evaluate and develop the training programs.

Elected best Training and Development Specialist Sitel Global Training and Development Specialist March. 2021

Casablanca, Morocco,

France, London, UK

Missions

PSA Training and Development Specialist Lead

Coordinator to the following markets: UK, France, Portugal, Brazil

Design and translation of the various training material

Training and support for Managers, Supervisors and Quality Analysts Sitel Training and Quality Lead “Weight Watchers” Casablanca, France, USA

June, 2019

Contribute to the achievement of the contractual objectives such as [KPI, Quality, productivity and HR]

Preparation of the production committee, Quality committee, steering committee

Organized and prioritized work to complete assignments in a timely, efficient manner Sitel Training and Quality Lead “Orange TM”

Local project manager of an interface of administration “Orange France GP”

Elected best Training and Development Specialist

All channels (Commercial, Support mobile technology L1, L2, Home, Debt collection, Back Office Complaints, L2 Complaints, E-chat, Mailing, messaging)

Worked to support the company mission and adhered to company protocol at all times.

2018 – 2019

Casablanca, France, CIV,

Senegal

Missions

Missions

Missions

Casablanca, Rabat

2018 – 2019 Sitel Learning Specialist “Weight Watchers” Casablanca, France, USA Training and Quality Specialist

Ensure the start of the activity

Training and support for managers and Quality Analyst

Facilitation of challenges

Maintain and develop the skills of employees

Adaptation, Translation, and design of actions of training

Preparation and animation of training actions

Received constructive criticism well and turned it into an opportunity to grow and improve.

July, 2004

June, 2008

Casablanca

Sitel Learning Specialist “Orange”

Sitel Team Manager

Sitel Business Expert

Arvato Berthelsmann Business Expert

PRUDENTIAL SEARCH Executive Recruitment Consultant with Promotions & Marketing Support

Plastic Service Team leader

Villa des Arts Art Gallery Manager

Adaptation and design of training actions

Preparation and animation of training actions

Evaluation and monitoring of the quality of the service

Animation of the company's quality policy

Animation of the training policy and increase in employee skills

Animation of the Quality / Customer relationship

Functioned with strategic vision and a hands-on approach.

Supervise a production team

Coaching and team management

Coach and lead the team

Maintain and develop the skills of the employees

Continually researched new business opportunities in the market...

Support role in production and training:

(support for the rise in skills of new hires as part of the process integration)

- Proximity role

- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.

I had the responsibility to provide the best service to customers.

I answered all requests and enquiries about the entire Orange universe in a professional manner and in right time.

Completed projects on time and within budget restrictions

Support and training for new employees on product design, tooling design and their manufacturing processes

Offer design solutions that effectively solved problems and enhanced advertising goals.

(Morocco), including the following stipulated territories:

Middle East, GCC and Africa markets, France and International markets

Attended and participated in staff meetings regarding marketing goals and strategies.

Artistic and cultural projects at the villa des arts in Casablanca :

Collaboration with Nabil BAHYA Logistics and Quality Manager

ONA Foundation : Supervision (public art galleries, centers

Self-managed artistic organizations, services. Cultural projects in Casablanca Villa des Arts)

Maintained a strong focus and a commitment to achieving artistic innovation and beauty.

Worked alongside various professionals to ensure artistic goals were executed properly.

Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.

Missions

Missions

Missions

Missions

Missions

Missions

Missions

Missions

May, 2016

Casablanca, Senegal

May, 2017

Casablanca, CIV Senegal

Dec, 2017

Casablanca, CIV Senegal

Casablanca

January, 2003

UK, London

March, 2002

TRAINING

Training and Development Specialist Certificate, UK PSA Accademy, UK-Luton

Training and Development Specialist at Vauxhall manufacturer, Maserati, Jeep, multi- brand and PSA Group certification refer to the following markets: UK, France, Portugal, Brazil

Design and translation of the various training material

Training and support for Managers, Supervisors and Quality Analysts Lean six sigma

Learning Tribes

BTS Plast design

BTS Design of materials into plastics, taking into account all the design techniques and for the production of objects in polyethylene materials. Bachelor degree “SC”

OFPPT, Tetouan

Ibn Toumert high school

Bachelor Sciences degree

LANGUAGES

SKILLS

Leadership, Team leader, adaptability, motivation, organization, creativity, responsiveness, analytical skills, reactivity.

HOBBIES

Artist, musician, painter, and adventure trip, Conception and design of Rescue Tools ACHIEVEMENTS

Built a controlled RC boat for rescue and fishing sport Dec, 2019

UK, London

Dec, 2018

Nov, 2004

Casablanca

France, Tarbes

July, 2001

Casablanca

English

French

Arabic

Spanish

Contact this candidate