***** ******* ***, ** #***

Albuquerque, NM *****

505-***-**** mobile

adn41t@r.postjobfree.com

Robert Montoya

Objective

Seeking a position within your corporate structure that will place a high degree of confidence in my abilities, while the whole time offering me the opportunity to live, and learn your corporate core values & ideals for continued career path successes. I am looking to demonstrate skills and dedication within a dynamic team environment. I deserve & expect nothing less than the tools, training and commitment from my management team, along with any experiences that will one day lead me to improve my skills while working towards greater career goals, including becoming a member of the management team.

Experience

July 5, 2016 – October 2, 2020 Resigned

Customer Service Advocate, Alliance Data, Rio Rancho, NM

Interfaced with clients from over 75 supported companies under the Comenity Bank Umbrella

Created a positive experience for all parties involved including: clients, sales partners and contracted business partners

Education of clients, problem solving solutions while meeting & exceeding client’s metrics and delivering world class business experiences

Feb. 1, 2016 – June 30, 2016

Apple Advisor, Convergys Rio Rancho, NM

Assist clientele with a varied array of issues related to all Apple IOS products, including iPhones, iPads & iPod devices to insure a positive one & done resolution experience

Assist clientele with software upgrades

Resolve storage solutions and data management via iCloud options to meet the needs of the customer base

December 1, 2014 – March 9, 2015 Contract Assignment / ChaseSource LP, Houston, TX 77098

Blue Cross Blue Shield Retail Albuquerque, NM

Customer Advocate worked with BCBS members to provide concierge member services

Provided world class service to members regarding benefits, medical billing claims, medical surgical arrangements and associated benefits and post-operative rehabilitation services

Collaboration with the management team though on-going training and mentoring sessions

December 2012 – April 1, 2013 Contract Assignment Sitel//DIRECTV Albuquerque, NM Premium Saves Team

Resolved issues with programming and features of DIRECTV for client base

Negotiated positive customer experiences, while maintaining the highest respect for the client

Complete & accurate documentation of call history

Aggressively advised customer base of benefits of their programming packages.

January 3,2011 – December 31.2011 Farmers Insurance Albuquerque, NM Insurance Sales

Influenced clients to make sure their insurance needs were fully met

Provided financial advice & services to my clients, conducted in depth interviews to find areas of needs for families & properties in the event of early demise of 1 of the parents.

Completed all documentation while gaining the trust of clients

April 24, 2004 – June 12, 2009 T-Mobile Technical Support Tier III

Trained & mentored new hires alongside the learning & development team for 15 months, including hands on and addressing specific problem areas while they were in both the classroom & floor training

Aggressively volunteered to work special training projects, preparing the sales teams for new product launches

Worked in customer service to successfully resolve billing issues, rate plan queries and assure a “one and done” resolution dealing with customers, while adhering to the high company standards

Complete & accurate documentation of all business dealings with customers while providing commitment to excellence

Promoted to Technical Support group April 2005, completed 8 week corporate training program and graduated successfully

Education

Dona Ana Branch Community College Las Cruces, NM

Associates of applied sciences in Water Technology Jan. 98 – Dec. 2000

New Mexico State University Las Cruces, NM

Jan. 2001 – Dec. 2001

Pursuing a degree in Environmental Science

Albuquerque Technical Vocational Institute / CNM Albuquerque, NM\

Jan, 2002 – May 2004

Completing a degree in Computer Networking, currently less than 12 hours to complete this coursework.

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