Cyber Security

Juan Madrid

Phone: 512-***-**** Email: *********@***.***

Summary:

Manage cyber security and oversee service delivery and performance of an outsourced onshore and offshore technical staff, responsible for Cyber Security Patch Management and Vulnerability Threat Management

Perform training, coaching, and mentoring new hires

Provide support for implementation, troubleshooting, and maintenance of IT systems

Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof

Saved company money in increased productivity

Improved procedures, saving time/money

Increased customer satisfaction

Education:

Bachelor of Science in Business/Information Systems, (48 hours completed)

University of Phoenix, Austin, Texas

Associate Degree, Computer Systems Management Technology 2005

Texas State Technical College, Harlingen, Texas

Sigma Kappa Delta, English Honor Society

Associate Degree, Computer Science 2001

Texas State Technical College, Harlingen, Texas

Skills:

Tenable Nessus Scanner

CIP Compliance for Electric Power

Splunk

Tripwire

IBM Bigfix

CMDB

ServiceNOW

Windows

Linux

Professional Experience:

Collabera, The Woodlands TX Feb 2019 – Present

Client: ExxonMobil

Cyber Security Analyst

Manage daily activities related to Vulnerability Threat Management (Cyber Security and Risk Management)

Saved company approximately $120,000 annually

Recommend and assist in remediation actions of identified vulnerabilities

Perform vulnerability testing, risk analyses, and security assessments

Anticipate security alerts, incidents, disasters and reduces their likelihood

Coordinate Cloud computing and SaaS vulnerability tests

Define, implement, and maintain corporate security policies

Train fellow employees in security awareness and procedures

Coordinate security plans with outside vendors

Document security best practices and guidelines

Adhere to internal standards, policies, and procedures

HCL America Inc., The Woodlands TX Nov 2014 – Nov 2018

Client: Entergy Services Inc.

Cyber Security Analyst

Manage daily activities related to Vulnerability Threat Management

Knowledge of working with Tenable Nessus Vulnerability scanner

Analyze vulnerability scan results, identifying potential false positives, and prioritizing findings

Recommend and assist in remediation actions of identified vulnerabilities

Formalize issue tracking metrics and validation of remediation process

Document security best practices and guidelines

Coordinate Vulnerability Testing after system patching/upgrade has been accomplished

Saved company approximately $113,400,000,000 in NERC CIP compliance

Implemented script, saving approximately 32-man hours monthly

Developed a new employee training program that saved company approximately 12 hours

Recommend and install appropriate tools and countermeasures

Train fellow employees in security awareness and procedures

Adhere to internal standards, policies, and procedures

HCL America Inc., Austin TX Feb 2011 – Nov 2014

Client: AMD

Senior Specialist

Team lead and training new personnel, coaching, and mentoring across USA, Asia, and EMEA

Technically proficient in updating, configuring, and troubleshooting a diverse PC application environment

Planned and carried out technical projects, including implementing, assisting with installation and setup of software/hardware products and other duties as assigned

Setup and maintenance for Qumu Video streaming and on demand solutions

Responded to over 29 customer calls daily and solved 95% of their concerns

Identified a production problem and solved it

Cruise.com, Inc. Fort, Lauderdale FL Jul 2008 – Oct 2009

Help Desk Technician

Configured, maintained, and debugged all aspects of multiple servers

Managed Active Directory including user’s accounts, ghost, terminal services, remote control support, NTFS and file level permissions

Administered, configured, and supported Windows operating systems

Rewired network cables as required for new installations and troubleshot issues

Been complimented by supervisor and co-workers

Increased revenue for the company

Harlingen Consolidated Independent School District, Harlingen TX Jul 2006 – Jun 2008

Computer Technician

Installed, configured, and maintained network equipment such as access points and switches

Installed, assembled, and configured computers, monitors and peripherals such as printers, scanners and related hardware, barcode scanning equipment, pull cables and rewire or direct the rewiring of cables as required for new installations

Troubleshot problems with computer systems, including troubleshooting hardware and software, e-mail, network, handheld devices, servers and peripheral equipment problems

Received Star Technician Award

Re-organized Wifi design to make it work better

Juan Madrid, Austin TX Jan 2001 – Feb 2011

Contract Employee

PC imaging and system deployments

Worked with large-scale desktop rapid deployments, software roll-outs and upgrades

Troubleshot MS Office including Outlook, OWA, Blackberries and wireless technologies

Involved in Active Directory projects managing user’s accounts, ghost, terminal services, remote control support, NTFS and file level permissions

Agile Enterprise Solutions Inc., Addeco, Insight Global, ExecuTrain of South Florida, U. S. Government (Commerce and Veterans Affairs)

Contributed to good customer service

Served customers in a positive way, receiving repeat business

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