CURRICULUM VITAE: DARREN TILLER MA/MIH

EMAIL: adn3y0@r.postjobfree.com

https://www.linkedin.com/in/darrentiller

ADDRESS: ** ****** ******, ***********, *******, L1C 3P7, CANADA

PROFILE

Darren has been a hospitality leader and manager for over 25 years, most recently as a General Manager with Marella Cruises. A progressive, proactive, results-driven, transformational hospitality leader who has a proven track record in delivering a superior hospitality experience. A leader known for developing teams that continuously deliver outstanding results. An influential and inspirational leader with exceptional interpersonal and communication skills.

ACHIEVEMENTS

Awarded “Ship of the Year” for Marella Explorer & Celebrity Eclipse whilst working as General Manager/Hotel Director

Awarded AAHS ‘Five Star Diamond Award’ at two Sandals resorts (www.stardiamondaward.com)

Planned, organized, managed and hosted several high-profile events including banquet for former US President Bill

Clinton and Caribbean heads of state.

Opening experience of three resorts, including Carenage Bay, St Vincent & The Grenadines, Sandals Grand St Lucian

Resort & Spa, St Lucia and the Vincent Hotel, Southport in 2008.

Designed and introduced extensive customer service, food & beverage service training programs and standard service procedure manuals for three resorts.

CAREER HISTORY

2017 – Present: General Manager, Marella Cruises, Wigmore House, Wigmore Lane, Luton, UK

Worked on 2 ships for the award winning Marella fleet. Responsible for:

Ships entire hotel operation and the overall cruise experience of over 2000 Guests and 900 crew

Proven track record of delivering consistent above target results for guest and crew satisfaction ratings, costs, sales and overall ships performance

Awarded ‘Ship of the year 2019’ for Marella Explorer

2009 – 2016: Hotel Director, Celebrity Cruises, 1050 Caribbean Way, Miami, FL, USA

’One of our most senior and best Hotel Directors’. D. O’Connor, AVP, Hotel Operations.

Worked on several ships in the award winning Celebrity fleet. Responsible for:

Ships entire hotel operation and the overall cruise experience of over 3000 Guests and 1200 crew

Proven track record of outstanding results relating to costs, sales, overall ships performance, guest and crew ratings, audits, inspections, safety, environment, problem solving, leadership development and culture change

Awarded ‘Ship of the year 2014’ for Celebrity Eclipse

2007 - 2009: Deputy General Manager, Vincent Hotel, Southport, Merseyside, UK

‘We couldn’t have opened the hotel on time without Darren ’. B. Stacher, GM.

A new 5 AA star design, boutique hotel, situated on Lord Street, Southport's Parisian Boulevard. Responsible for:

Pre-opening set up, organization, recruitment and training of all departments

Set up of departmental operating procedures, standards, HR, health & safety, training and staff welfare policies

Set up of menus, suppliers, pricing structures, food & beverage GP’s, sales mix, promotions and incentives

2005 - 2007: Deputy General Manager, Westbury Hotel, Mayfair, London, UK.

‘Darren completely revamped the food & beverage division’. A. Cola, MD.

A 249-room 4 star deluxe hotel in London’s excusive Mayfair district. Responsible for:

Re-opening of new bedrooms, restaurant, conference and banqueting function rooms, services and facilities (£25m refurbishment)

Design and implementation of new F&B menus, wine list (500 bin), pos system, inventories and pricing

Reduction of hotel operating costs (including food cost reduced 6% and beverage cost reduced by 12%)

2003 - 2005: Food & Beverage Director, Sandals Antigua Resort & Spa, W.I.

‘His warm personality allowed for an easy interaction with his team and guests alike’. K. F. Wagner, GM.

A 200-room all-inclusive beach front resort, voted world’s leading honeymoon destination nine years in a row by

World Travel Awards. Responsible for:

Managing five restaurants, room service, five bars, kitchens and stewarding. Awarded 5 Star Diamond Award

Conference & banqueting facilities up to 100

Reduced food cost by 12%, food & service ratings improved 10% and remained consistent

2002 - 2003: Food & Beverage Director, Sandals Grande St Lucian Spa & Beach Resort, W.I.

‘All of the high profile events were a tremendous success and a credit to his management ability’. A. Pizzuti, Corporate F & B Director.

Opening of a 284-room AAA 4 Diamond all-inclusive beachfront resort. Responsible for:

Pre opening of five restaurants, room service, six bars, kitchens and stewarding. Awarded 5 Star Diamond Award

Planned, managed and hosted banquet for former US President Bill Clinton and Caribbean heads of state

Hosted World Travel Awards 2002 and Sandals & Beaches Ultra Awards 2002

2000 - 2002: Food & Beverage Manager, Lesport, St Lucia, W.I.

‘Darren was instrumental in implementing new services and menus’. A. Barnard, GM.

A 152-room luxury all-inclusive beachfront spa resort. Responsible for:

Strict control of costs and budgets, reduced F & B cost 8%. Future planning and development of eight outlets

Integral part of planning, development and implementation of values-based organisation

Revamping of F&B concepts, menus, set up and opening of new café outlet

1999 - 2000: Food & Beverage Manager, Le Grand Courlan Resort & Spa, Tobago, W.I.

‘Darren’s projects will have a positive impact on our operating profits’. JF. Crinquand, GM.

A 78-room luxury beachfront resort & spa. Responsible for:

2 Restaurants, 3 bars, room service, kitchens and stewarding

Designed and introduced new menus/ cocktail/wine lists. Introduced new cost controls

Designed, set up and implemented F & B service training program and manuals

1998 - 1999: Beverage Consultant, Carenage Bay Resort, Canouan Island, St Vincent & Grenadines, W.I.

‘Darren opened eleven beverage outlets in 6 months to our entire satisfaction’. G. Astori, CEO.

Luxury beachfront resort comprising 250 rooms & suites. Responsible for:

Set up and opening of eleven beverage outlets

Designing, costing and implementing beverage menus and wine lists. Training and staff development

Writing and implementation of outlet operating manuals. Set-up and organisation of beverage suppliers

1997 - 1998: Bar Supervisor, Jackson’s on George, Sydney, Australia.

‘Darren was extremely successful in running our night club’. M. Harris, GM.

Multi-level restaurant and bar complex in Sydney’s central business district. Responsible for:

Running and maintaining all aspects of busy award-winning bar and nightclub

Cocktail/bar/wine training and promotional activities

1996 - 1997: Maitre D’, Casa Havana restaurant, Westin Casuarina Resort, Grand Cayman, B.W.I.

‘Our best sales person’. D. Sirios, F & B Manager.

A 65-seat North & South American fusion, fine dining restaurant. Responsible for:

Day-to-day running of this highly-acclaimed fine dining restaurant, within the grounds of Westin’s 5 star resort hotel, overlooking the world-famous Seven Mile Beach

1994 - 1996: Head Waiter, Livingstone’s Restaurant, Grand Cayman, B.W.I.

‘Darren will be missed because he is a key player in the team’. C. Weaver, GM.

A 120-seat African theme restaurant situated on Seven Mile Beach. Responsible for:

Restaurant operation, cashiering, customer service, food & beverage service and waiting staff

1992 - 1994: Conference & Banqueting Manager, The Randolph Hotel (5 star), Oxford, U.K.

‘Honest, hard working and reliable’. D. Bamber, GM.

A 120-room business hotel located in the heart of Oxford. Responsible for:

Organising, set up and managing functions for up to 300 guests. Toast mastering

1988 - 1992: Forte Hotels Management Trainee, The Berystede Hotel, Ascot, U.K.

‘Tremendous performance in all departments’. A. Terpening, GM.

A 4 star 130-room country hotel. Responsible for:

Supervising all departments, specialising in food and beverage

Special responsibilities included Christmas events sales & marketing. Running purchasing department for 2 months. Set up new purchasing inventory and extended wine bins to 150

Managing room and lounge service. Relief bar manager. Head sommelier during hectic Royal Ascot race period

EDUCATION

2007 - 2009: John Moores University, Liverpool, UK. MA (1st) Hospitality & Tourism Management Development.

1990 - 1992: Thames Valley University, Oxford, UK. HCIMA Professional Certificate.

1984 - 1988: Wallingford Comprehensive, Oxford, UK. 7 GSCE’s.

SPECIALISED COURSES

Personal Licence holder

Royal Society of Health - Food Hygiene certificate

The Academy of Wine Service (level 3)

Group training award – Hotel and Catering Training Company

SKILLS & INTERESTS

First aid trained

Basic French language skills

PADI open water diver (150+ dives)

Travel, music and comedy

Member of the Institute of Hospitality - MIH

PUBLISHED ARTICLES

The Power of Hotel Branding - Brand Names

Hotel Environmental Initiatives in Support of GG 21

The Power of Hotel Branding - Brand Equity

Age of the Lean Organisation

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