Tracy Mayes

Administrative Assistant

Lansing, MI

adn3t4@r.postjobfree.com

313-***-****

Highly motivated. Learn quickly. Excellent oral and written communication skills. Interact well with people. Results oriented. Organizational ability. Good listener. Dependable. Eager to learn and to teach others. Very comfortable using telephone and computer. Attention to detail. Excellent customer service.

Authorized to work in the US for any employer

Work Experience

Accounting Specialist/Customer Service

Armaly Brands - Walled Lake, MI

June 2019 to March 2020

• Accounts Receivable

• Accounts payable

• Month end reconciliation

• Answer phones

• Respond to customer emails

• Retrieve, sort and distribute mail, data entry

Administrative Assistant/Receptionist

Ryan Industries - Wixom, MI

August 2018 to June 2019

• Office work and logistics shipping for Chrysler and Mopar

• Spreadsheets

• Email

• Answer phones

• Print shipping labels

• Scheduling trucks

• ASN shipments (e Supplier connect)

• Create BOL (using Access).

Sales and Program Administrator / Accounts Payable FRIMO, Inc - Wixom, MI

February 2011 to March 2017

Responsibilities Include:

• Answering Phone

• Month End Reconciliation

• Accounts receivable and accounts payable

• Upload documentation

• Open and disperse mail

Sales and PM Administrator / Clerical Assistant

Trillium Staffing Solutions - Brighton, MI

January 2011 to September 2011

Responsibilities Include:

• Answer Phones

• Filing

• Data Entry / Creating and Managing Spreadsheets

• Creating and Processing of Bids / Proposals

• Emailing clients and potential clients

• Mail

• Office Supplies

• SAP, Open EDM and Great Plains Entry

• Assist Accounting, Human Resources, Controller, Receptionist, Sales, Planning Managers, Purchasing Claims Administrator

Unemployment Services, Inc - Wolverine Lake, MI

November 2010 to April 2011

Responsibilities Include:

• Filing

• Mail

• Data Entry

• Email

• Customer Service

• Answering Phones

• Open and Closing of Office

Patient Coordinator/Receptionist

Great Expressions Dental Centers - Ann Arbor, MI

October 2007 to November 2008

Responsibilities Include:

• Assist Patients: Answer phones, schedule appointments, greet patients, billing inquiries, checkout, filing

• Working with insurance companies, claims, eligibility, breakdown of benefits

• Assist Hygienist

• Assist co-workers and management with duties

• Preparation of daily reports & Data entry

• Opening and closing office

• Accounts receivable and collections

• Assist with running weekly staff meetings

Consumer Service Representative/ASR Coordinator/Switchboard Sloan Flushmate (Division of Sloan Valve Co.) - New Hudson, MI December 1996 to August 2007

Operator/Receptionist/Billing/Direct Sales

Responsibilities Include:

• Customer Assistance

• Manage and maintain over 400 Service Representatives in the United States and Canada

• Billing

• Maintain and lower warranty costs

• Preparation of daily and month end reports

• Filing

• Data entry

• Assist co-workers and management with duties

• Promote sale of product

• Direst sales

• Switchboard Operator/Receptionist

Education

Trade School in Graphic Design & Desktop Publishing Oakland Technical Center - Walled Lake, MI

1995 to 1996

High school diploma in General Studies

South Lyon High School - South Lyon, MI

1996

Medical Law & Ethics

Oakland Community College - Farmington, MI

1996

Skills

• QlikView (6 years)

• SAP (10+ years)

• telephone (10+ years)

• Office Administration (10+ years)

• Administrative Assistant

• Outlook

• eSupplier Connect (Less than 1 year)

• Access (5 years)

• Office experience

• Administrative experience

• Front desk

• Accounts Payable

• Accounts Receivable

• Salesforce

Certifications and Licenses

Driver's License

Additional Information

SKILLS: Experienced in:

SAP, Microsoft, OpenEDM, QlikView, Access, eSupplier Connect, Project Web Access, Transmajic, Adobe, Telephone Experience

Type 10,000+ key strokes per hour

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