Management
Resume:
Gina L. Garza
“I strive to work in an environment where I can utilize my skills and experience,
learn and grow with new training, and motivate my fellow employees as we strive to exceed the goals set before us.”
9022 Mountain Mist Ln
Round Rock TX. 78681
*********@*****.***
EXPERIENCE
AT&T Inc., Cedar Park, TX — Store Manager Business Expert/MOD
3/9/2009 - PRESENT
As an RSC my responsibilities are to service customers with their communication and entertainment needs. From wireless devices like smartphones and tablets, to home services like internet, home phone, and TV, I am responsible for the customer receiving the complete solution. My daily tasks also include: assisting customers with bill payments and accessory/hardware purchases, counting/balancing cash drawers and payment kiosks, assisting customers with technical issues, receiving inventory as it arrives, and setup/follow-up with my business customers’ needs.
Blockbuster Video, Bay City, TX — Store Manager
9/2007 - 12/2008
As a Store Manager I was responsible for overseeing the daily operations of the store. While assisting customers with rentals and purchases of concessions, I also conducted employee trainings/evaluations, created the schedule for the upcoming weeks, balanced cash drawers and completed deposits, received and distributed inventory, and handled customer escalations as needed. I was also responsible for traveling to other locations in my area to train and develop management teams. In my time at the Bay City location I brought the store from a negative audit result to positive profits.
Dollar Tree, Lake Jackson, TX — Store Manager
9/2002 - 9/2007
As a Store Manager I was responsible for conducting daily operations of the store with fellow employees while handling back office operations as well. I performed scheduling for my staff, received inventory shipments as they arrived, distributed/stocked inventory once received, balanced cash drawers, completed and delivered deposits, and trained new hires and current staff as needed. While Dollar General did not provide awards to be obtained, I was responsible for my location receiving multiple bonuses based on performance while keeping store operational costs under budget.
SKILLS
Excellent Communication
Skills
Experienced in
Managing/Training Staff
Proficient Microsoft Office
Software user
Expert Sales Techniques
Diffusing Customer
Escalations
Excellent Organizational
Skills
AWARDS
AT&T Summit Winner (top
2% in sales)
AT&T STX Most Wanted,
100+ times (above 100% sales
goal attainment)
AT&T Business Expert
Certified, 7 years
LANGUAGES
English
EDUCATION
Bay City High School, Bay City, TX — High School Diploma August 1997 - May 2001
I was a member of the marching band, symphonic band, and jazz band, where I won multiple awards for my excellent performances on saxophone. I was also a member of the show choir.
Wharton County Junior College, Wharton, TX — Associate's of Arts (Music Theory) - (pending)
July 2001 - July 2002
While attending WCJC I continued to pursue my love of music, where i played saxophone in the school’s band.
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