GHASSAN KHALIL BASSAM

*** ********* **

Diamond Bar, CA 91765

Cell: 310-***-****

Email: adn3n0@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position in a well-respected company that utilizes my background and work experience with exposure to product design, debug, support, development, marketing and customer interactions

PROFESSIONAL SUMMARY:

- Over 13 years in supporting OGERO’s corporate clients.

- Over 6 years in being the main contact with top-tier OEM customers (Conexant)

- Scheduled, presented new designs and tracked their progress to ensure meeting the deadlines

- Expert in making the necessary hardware modifications to enable customers’ modems to pass Worldwide Telecom and Safety requirement

- Expert in benchmarking quality of service and performance of modem products

- Very fast learner, hard working individual with strong interpersonal, dedication, ownership, customer service, prioritization, presentation and training skills. EXPERIENCE:

Ogero Telecom: Beirut, Lebanon

Head of the Corporate Support Unit

Minet El Hosn, Beirut January 2007 – June 2021

Supported Ogero corporate customers who own xDSL/fiber subscriptions.

- Managed a project of migrating all Paradyne DSLAMs to Zhone MXKs, Active Cabinets or FTTCs.

- Followed up with technology providers to solve DSLAM/ONT/modem firmware bugs

- Managed fixed public IP subnet assignments

- Debugged customers' issues and provide solutions. Problems root causes were due to physical, conflicts, routing, network layout, hardware-related issues, etc.

- Assisted Marketing personnel answering technical questions.

- Worked one-on-one with the field colleagues to resolve various types of issues they encounter while installing the modems/ONTs.

- Reviewed customers’ network layouts to determine the proper applicable solution that meets their requirement

Conexant Systems Inc: Newport Beach, CA. USA December 1997 – October 2004 Group Leader – Product Applications Engineer

- Leading a group of 6 engineers

- Tweaked and supported worldwide V.92/V.90 PSTN modem designs for top-tier PC OEM clients.

- Debugged OEM’s field-return failing boards. Appropriate tests were implemented at the device production test and/or Manufacturing functional test levels to catch such failures

- Made changes to OEM modem designs to reduce the number of damaged boards due to lightning surges

- Used proprietary software debug tools to determine the source of modem problems

- Traveled to customers to present and discuss the technical aspects of the latest available and future modem solutions

- Attended daily conference calls to monitor projects’ progress and track open issues

- Responsible for reviewing and ensure meeting customers’ Product Requirement Specs

- Researched competitors’ products and provided performance results/cost analysis data against Conexant modems.

- Ran the appropriate tests to confirm the effects of BOM cost and component count reductions

- Trained FAEs (Field Applications Engineers) and customers about the latest Conexant modem products

- Increased revenues by finding workarounds that led to selling over 1M to-be-scrapped devices

- Created and released product datasheets, Users Manuals, Design Guides and Application Notes

- Performed interoperability testing among Conexant, Lucent, Agere and USR modems Compaq Computer Corporation: Houston TX. USA July 1996 - December 1997 Hardware Design Engineer

- Lead-engineer for designing Worldwide V.34 D/F/V/SP Type II PCMCIA modem Cards

- Researched existing Silicon DAAs, Conducted thorough tests and provided plots that show the test results along with the pros and cons of each technology

- Tuned PCB etch capacitors to eliminate the effect of common mode noise

- Provided a fix for an ESD (Electro-Static Discharge) issue and saved over $300K/year

- Used MS Project to schedule the design from start to shipping the products

- Traveled to ODM’s sites, reviewed and modified their production processes to meet Compaq’s level of expectations

Logicode Technologies: Camarillo, CA. USA February 1995 - July 1996 Hardware Design Engineer

- Responsible engineer for the introduction of Logicode QuicktelII line of external V.34 D/F/V/SVD/SP serial modems with LCD or LED displays.

- Designed the speakerphone circuitry to improve performance and meet the required SNR and THD levels

- Monitored the board layout, to ensure compliance with the FCC part 15B, Part 68 and DOC requirements as well as to avoid crosstalk and noise coupling

- Cost optimized the BOM (Bill of Material)

- Used PVCS to archive and merge the LCD messages with the latest firmware version

- Defined test procedures and wrote test scripts for almost 100% automated testing EDUCATION:

- Master of Science in Electrical Engineering. June 2002 California State Polytechnic University, Pomona, CA

- Bachelor of Science in Electrical Engineering. December 1994 California State Polytechnic University, Pomona, CA

- Engineering-In-Training (EIT) Certificate. License #: XE094966 February 1995

- Member of the Lebanese Syndicate of Engineers. August 2004 PERSONAL:

- Married (3 dependents)

- Hold Lebanese and American citizenships

REFERNCES:

References and Recommendation Letters are available upon request

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