FK Frezsanee Knight

Miami, FL ***** 786-***-**** adn3mz@r.postjobfree.com

PROFESSIONAL

SUMMARY

Detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft, PowerPoint, Excel and correspondence management. Successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, arranging traveling and transportations, planning events, running errands and effectively communicating with clients to assure clients uphold their obligations both professionally and personally. SKILLS Reports and Financial Statements

Bookkeeping and Basic

Accounting

Catering Coordination

Call Routing

Meeting Agenda Preparation

Invoice Preparation

Travel Arrangement Coordination

Supply Ordering

Visitor Greeting

Verbal and Written

Communication

Training Schedule Setup

Time Management

Meeting Scheduling

Decision Making

Team Leadership

Honest and Ethical

Goal Minded

Problem Solving

Cash Handling

Self-motivated professional

Computer skills

Customer Service Management

WORK HISTORY ATHLETE MANAGER/PERSONAL ASSISTANT 05/2021 to CURRENT XXV Elite Sports Management LLC Miami, FL

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Displayed absolute discretion at handling confidential information. Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.

Maintained appropriate filing of personal and professional documentation. Managed large range of services, including pet care, phone screening, shopping and bill paying to provide clients with premium family time. Coordinated and planned vacations for family.

Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.

Organized and attended meetings, including compiling all related documents and reports.

DIRECTOR OF ATHLETE RELATIONS/BUSINESS 02/2020 to 07/2021 OPERATIONS MANAGER

Agency 1 Sports Group Miami, FL

Reviewed company's strategic plans and developed departmental goals and standards to support vision.

Trained new hires, providing information and insight into corporate policies and procedures.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Attended all trainings, meetings and workouts on time. Effectively communicated with diverse group of athletes, trainers and agents using dynamic listening and open-ended questioning skills. Managed and scheduled athletes travels, trainings, transportation and housing during combine.

Reviewed and submitted official SRA's and Training Addendums. Created and distributed Invoices

Created individual profiles for all incoming athletes CUSTOMER SERVICE REPRESENTATIVE 04/2017 to 02/2020 Alternative Solar Houston, Texas

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Offered advice and assistance to customers, paying attention to special needs or wants.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered customer telephone calls promptly to avoid on-hold wait times. EDUCATION MBA Sports Management EXPECTED IN 07/2022 American Public University System, Charles Town, WV Bachelor of Science Criminal Justice 05/2019

Texas Southern University, Houston, TX

Dean's List Spring, 2015

Member of National Society of Collegiate Scholars

Received Presidential Scholarship from JHJ School of Business, 2015 CERTIFICATIONS Sports Marketing Essentials, Front Office Sports - 2021 Athlete Marketing Essentials: NIL Certification, Front Office Sports - 2021

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