Anita Burnside

**** *** **** *****

Alvin, Texas 77511

adn3k6@r.postjobfree.com

OBJECTIVE

A position in Sales as Sr. Client Services, Inside Sale Representative or related Account Executive

RELEVENT EXPERIENCE

20+ years in a manufacturing environment of Hazardous and Explosion proof light fixtures for the Oil and Gas, Industrial, Drilling, and Refinery Industries.

13 years as Client Services Manager for Inside Sales and Customer Service working with Regional Managers, Manufacturers Reps and Distributors.

Highly motivated with proven skills in problem solving, excellent communication skills, and customer relations using Microsoft Office, Salesforce, CRM, Oracle EMPLOYMENT HISTORY

AZZ Rig-A-Lite Products - Houston, Texas

A leading manufacturer for the most demanding environments providing high performance, hazardous and explosion proof light fixtures to the rugged lighting requirements of the drilling industry, petrochemical, food processing, water treatment and steel production facilities.

December 2020 – June 2021 Int’l Client Services Manager

Key Account Manager for Middle East Regional Sales Manager providing project specifications and quotations, processing orders and shipments working with freight forwarders for container export.

Technical liaison for clients in identifying and solving field problems, warranties, and freight claims.

April 2007 – December 2020 Client Services Manager

Supervise staff of two customer service associates and one receptionist.

Responsible for Representative Sales Contracts for 65 representatives across the US, Canada, and Europe.

Assist five regional managers across the US and one regional manager in the Middle East with project specifications, quotations, orders and shipments.

Key Account Manager for Middle East orders and shipments working with freight forwarders for container export.

Technical liaison for clients in identifying and solving field problems, warranties, and freight claims.

Monthly Reporting of sales by region and market segment vs FY plan target. March 2000 – April 2007 Customer Service Associate

Customer Service Associate for new market Retail Petroleum, servicing lighting needs for gas station canopy lighting and New Car Dealership parking lot lighting in US. This market folded within the company in 2004 and then transferred to the Oil & Gas and Industrial customer service department working exclusively with classified explosion proof and hazardous location lighting for offshore drilling rigs, land rigs, wastewater treatment plants and heavy industrial lighting applications.

Participate in yearly major trade shows Offshore Technology Conference (OTC) and Light Fair setting up 10 x 10 booths showcasing RAL light fixtures.

Responsible for distributing and maintaining literature and sales samples for distributors, representatives, and regional managers.

References Supplied Upon Request