Active Directory Computer Operator
Resume:
Travis Martin
B.S. Degree in I.T.
Rock Island, WA 98850
******.*****.******@*****.***
A detail-oriented, goal driven individual with excellent technical and attention to detail skills. Able to effectively utilize my knowledge and I.T. experience in any work environment. Seeking steady employment with possibility of advancement.
● Knowledgeable of desktop computer hardware and software, problem solving and installation. Able to learn and use different computer applications based on job requirements. Efficiently utilize Exchange/Active Directory and Microsoft applications.
● Able to take requirements and produce effective reports and outstanding results for management personnel.
● Effectively interface with the public and resolve issues under stressful situations. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Data Center Technician (Contractor for Microsoft)
Insight Global
September 2020 to Present
Complete preventative maintenance of equipment and data network devices. Operation in tight spaces, run cables, and improve physical security around their assigned data center. Data center technicians engage in building projects and check utilities. To make sure the center does not overheat, carefully examine power sources and heating and cooling controls. Replace necessary hardware, diagnose, and repair. Update firmware.
Engineer
Fairfield Inn & Suites by Marriott - East Wenatchee, WA June 2019 to April 2020
● Fix and maintain mechanical equipment, all public areas and guest rooms, and machines.
● Perform basic plumbing, electrical, painting, flooring repair and upkeep, heating and air conditioning system maintenance.
● Act as main contact for hotel vendors.
Merchandising Execution Team
Home Depot - Wenatchee, WA
November 2017 to June 2019
Maintain store appearance, keep merchandise customer ready, transform store for new season, operate heavy equipment, adhere to vendor requests and planograms. DELL Contractor
TEKSYSTEMS - Quincy, WA
November 2014 to November 2017
Data Center Technician
● Monitor hardware, software and networks for continual 24 X 7 operations.
● Rack network equipment including; servers, switches, routers, cabinets, and patching panels.
● Call out and assign incidents to proper internal and external support groups for resolution within the expected SLA.
● Experience with structured cabling including Cat 5, Cat 6, BICSI, SFPs, and Fiber Optic cables. I.T. Technician
HyperPower PC, Inc - Seattle, WA
June 2013 to November 2014
Performed duties in the following technologies and systems including, but not limited to: Windows Server operating systems, Active Directory, Exchange, and Microsoft Office Suite; experience with iPhones and other mobile device.
● Position supported and maintained user account information including rights, security and systems groups; familiarity with troubleshooting printers, scanners and computer hardware; managing network antivirus, firewall, and security solution and providing desktop support to team members, and ability to understand the flow of data through multiple systems.
● Provide contract work where requested for personal/small business enterprises. Information Technology Technician
Self Employed - Wenatchee, WA
December 2012 to June 2013
Desktop/Technical Computer Support
● Provide hardware and software installations and integration of products with customer's environments. Configured computer hardware or software to customer specifications.
● Pursuing Master of Science in Information Systems degree. Computer Operator II
CNA National Warranty - Scottsdale, AZ
October 2009 to December 2012
Responsible for daily reporting and backups via Oracle and Unix-based systems.
● Main contact for backup and disaster recovery systems.
● Maintain timely responses for Help Desk inquiries: troubleshooting user PCs, laptops, and SUNRAY machines.
● Experience with Windows Server 2003/2008 and adding, removing, and editing user information via Active Directory.
● Experience utilizing Korn shell (UNIX), Oracle SQL, and Business Intelligence tools (Qlikview and B.I. Publisher).
Information Systems Technician
Self Employed - Phoenix, AZ
August 2009 to October 2009
Desktop/Technical Computer Support
● Provide hardware and software installations and integration of products with customer's environments. Configured computer hardware or software to customer specifications. Front Desk Receptionist
East Valley Internal Medicine - Chandler, AZ
December 2008 to July 2009
Front Desk/Technical Computer Support
● Initial contact for patients arriving for services. Provided scheduling or rescheduling of patients for follow-up services. Provided information and answered general service questions. Dealt with irate patients in a friendly, courteous, and timely matter.
● Verify patient information, service requirements and patient insurance eligibility.
● Provide clerical duties, maintained Scheduling System data and reports, assisted in computer problems while displaying excellent troubleshooting skills. Education
BS in Information Technology
University of Phoenix-Online Campus - Phoenix, AZ
June 2008 to June 2011
Associate in Information Technology
University of Phoenix-Online Campus - Phoenix, AZ
May 2006 to 2008
High School Diploma
Dobson High School - Mesa, AZ
1998 to 2001
Skills
• Microsoft Office, Windows Server, Hardware/Software MISC, Red Hat, Data Center Technology, VoIP, Disaster Recovery, Active Directory, Printer Repair, Networking, Telecommunications, Computer Maintenance, Desktop Support, Troubleshooting, CAT5/CAT6, Unix, SQL, Internet Security, VMWare, Inventory, Exchange/Email, Superb Customer Service, Fast Learner, Attention to Detail Oriented, Project Management, Help Desk. (10+ years)
• Customer Service (6 years)
• Call Center (2 years)
• Customer Care (4 years)
• CSR (6 years)
• Data Center Experience
• Technical writing
• Office experience
• Microsoft Office
• Operating Systems
• LAN
• Network Support
• DNS
• Technical Support
• Network Firewalls
• Linux
• WAN
Military Service
Branch: Coast Guard
Service Country: United States
Rank: Petty Office Third Class
August 2003 to April 2008
U.S. Coast Guard Rescue Swimmer. First responder. Served in New Orleans, during Katrina. Commendations:
Silver Lifesaving Medal.
Certifications and Licenses
Network+, Server+
March 2014
Assessments
Work style: Reliability — Expert
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Customer focus & orientation — Proficient
June 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Retail sales associate — Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
Analyzing data — Proficient
July 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate