Customer Service

CLAUDIA PAULGER

*** ****** **., ********, ** ****0 · 773-***-****

**************@*****.***

Motivated, detail orientated, accomplished professional with extensive management, problem-solving, analytical and communication skills. Seeking a challenging position within a dynamic organization with room for long-term growth and professional development.

EXPERIENCE

07/2016 – CURRENT

CAREGIVER, The fourmont family (BERKLEY, MI)

Care for 2 children under age 6 from birth, developed a well-balanced nutrition plan for the

children which created an improved life for the entire family, planned outdoor/indoor

educational games, ran errands, managed household inventory levels, organized and

implanted new household processes which improved household efficiency.

08/2015 – 03/2020

REIKI THERAPIST, clauddagh chiropractor (Ferndale, MI)

Conducted individual therapy sessions, performed healing sessions, provided lifestyle coaching and spiritual counseling, evaluated and treated a wide range of conditions, maintained detailed and accurate case histories of patients.

09/2011-11/2015

RESTAURANT/BAR ASSISTANT MANAGER/SERVER/BARTENDER (2012-2015), OUTLET SUPERVISOR (2011-2012), Westin Book Cadillac (Detroit, MI)

Management of a team in the Boulevard Room, WBC Coffee shop and Motor Bar. Marketing, merchandising and promotions for all three outlets. Worked closely with hotel catering and convention services to fulfill daily/weekly BEO's. Opening and closing cash management procedures. Established and maintained a positive work environment. Provided associates with training and tools for success. Management tasks included: monthly and weekly reports, interviews and training of new and existing employees, ordering and inventory for Motor Bar and WBC Coffee Shop, as well as Programming HSI POS system and associate scheduling. Daily use of Microsoft Office software.

09/2005-09/2008

SERVER/BARTENDER/LEAD POSITION,

Living room w/ city center, whiskey blue and easy bar (chicago, IL)

Bartending and cocktail service in both a high-volume environment at Easy Bar and an upscale, high volume environment at the W Hotel. Performed shift lead duties, as well as opening and closing procedures, training of new employees and use of multiple POS systems including MICROS.

08/2006-04/2008

ASSISTANT MANAGER/SALES ASSOCIATE,

max studio (chicago, IL)

Performed opening and closing cash control procedures, training of new employees as well as compiling and submitting sales reports to the corporate office.

EDUCATION

2005-2009

STUDIED FASHION MARKETING AND MANAGEMENT,

Illinois Institute of Art (Chicago IL)

2002-2004

STUDIED FASHION MARKETING AND MANAGEMENT,

eastern michigan university (Ypsilanti, MI)

REFERENCES

[Available upon request.]

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