VERONICA NIXON

adn3f3@r.postjobfree.com

903-***-****

**** **** *** ****** *********, TX,

75501

C ONTACT

TEXARKANA COLLEGE

GPA: 3.8

Texarkana, TX

Child Development (May 2006)

Awards & Honors

E DUCATION

Child Development Applied

Associate Science

Excellent Communication

Process Orders

Excellent Customer Service

Phone Calls

Customer Inquiries

Customer Service Experience

Upsell Opportunities

Tech Support

Assist Customers

Organizational Skills.

Call Center

Customer Service

Decision Making

Computer Skills

Problem-Solving Skills

ADDITIONAL S K I L L S

Virtual Customer Care Representative looking for a virtual customer care position, to apply my 5+ years of customer experience, technological, skills, billing experience, and to contribute quality services to customers. C A R E E R OBJECTIVE

VIRTUAL CUSTOMER SERVICE REPRESENTATIVE

Omni Interactions Inc. Apr 2021 - Present

SUBSTITUTE TEACHER

L.E.I.S.D School District, Texarkana Feb 2020 - May 2021 PARAPROFESSIONAL

T.A.S.D. School District, Texarkana, AR / Aug 2015 - Feb 2020 E X P E R I E N C E

Answered phone calls from customers and provided excellent customer service.

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Collected and processed customers ' electronic billing inquiries and online payments.

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• Processed online orders for customers

Resolved customer's concerns and eased their customer's frustrations.

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• Consulted customers questions of their questions and concerns. Implemented daily instructional lesson plans of classroom teacher in effective manner.

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Assumed all duties and responsibilities of regular teacher on given day.

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• Provided daily supervision, guidance and work as team.

• Maintained classroom environment conducive to effective learning.

• Helped provide instructional program to meet needs of students. Assisted teachers in assessing instructional strengths to determine continued professional development needs.

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• Maintained positive, supportive relationship with students. Implemented teacher-planned activities for individuals and small groups of students.

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Assisted teacher in classroom with specific instruction to meet needs for IEPs.

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Led individual and small group activities with students under teacher direction.

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SUBSTITUTE TEACHER

T.A.S.D. School District, Texarkana, AR / Feb 2015 - May 2015 TECHNICAL SUPPORT REPRESENTATIVE/ CASHIER

Office Depot, Texarkana, TX / Nov 2012 - Jul 2014

WELLS FARGO CUSTOMER SERVICE REPRESENTATIVE

West Asset Management Call Center, Texarkana, AR / Nov 2009 - Aug 2011 Implemented daily instructional lesson plans of classroom teacher in effective manner.

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• Provided individual and small group assistance to students.

• Provided daily supervision, guidance and work as team. Established and maintained good rapport with students, employees, community members and vendors.

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Assisted special education teachers with presentation of learning materials and instructional exercises.

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• Communicated with regular teacher and school administration. Provided quality customer service and served as exemplary representative of Partners Information Systems.

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Developed, fostered and maintained highly effective customer interaction.

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Ensured end-to-end customer experience and provided single point- of-contact for customer.

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Provided positive customer experience with each customer interaction.

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• Provided customers with product and service information.

• Provided exceptional service and engagement via telephone. Placed outbound calls for follow-ups and reached out to prospective clients.

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• Documented all calls and authorizations with accuracy. Provided excellent customer service that exceeded customers' expectations.

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• Received inbound calls from customers regarding services. Identified customer needs by reviewing customer accounts and inquired to develop.

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