ASHWANI KUMAR

H.no. **** Mauli Jagran Complex Chandigarh 160102

955-***-**** adn3f1@r.postjobfree.com

OBJECTIVE

To work in an environment which encouragese me to succeed and grow professionally where I can utilize my skills and knowledge appropriately

EXPERIENCE

Competent Synergies

9th Feb 2016 - 21st December 2017

Customer care executive

I have started with Airtel (Post Paid) from 9th Feb 2016 and after that in April 2017 I got promoted in Escalation team so April 2017 to till last day of my employment in Competent synergies I had worked as Senior executive in Escalation Department

Eclerx Service Limited

15th Feb 2018 - 29 July 2021

Senior Analyst

I have started working in Eclerx from 15th Feb 2018 as Junior Analyst in chat process and after that I've got promoted J.A. to Analyst Post on April 2019, and now in April 2021 I've got promoted Analyst Post to Senior Analyst Post.

Since October 2019 to till last day of my Employment in Eclerx I was handling a team as Floor support. EDUCATION

D.A.V. (P.G.) college Muzaffarnagar

2014

B.sc

2nd Division

Barla Internet college Barla

2009

Intermediate

2nd Division

Jai Bharat internet college Chhapar MZN

2005

Matriculation

2nd Division

SKILLS

Team handling

Problem solving

Decision making as per the situation

ACHIEVEMENTS & AWARDS

Rewarded by manager in May 2019 for good work

Associate process manager Nominated award in October 2019 Rewarded in Feb 2020 :- performance delivering and managing team while working as FS June 2020 Rewarded :- Managing a new team during WFH and delivered good results Sep 2020 Rewarded :- handled cross functional team during lockdown and maintained their performance well Dec 2020 Rewarded :- Top 10 sales Superstars from 14-21 December March 2021:- Rewarded for meeting OPS KPI's in the last 3 months June 2021 :- Highest GSR FS award May Fiscal

July 2021 :- Showing great efforts for the month of March 2021 in meeting process KPI's PERSONAL DETAILS

Alternate contact number : 800-***-****