Phlebotomist
Resume:
Joyce M. Ercek Phlebotomist, CNA
Largo, Fl
SUMMARY: Experienced Phlebotomist / Collections Specialist with an excellent customer service and patient care background. Skilled at monitoring patient flow, precise in performing venipunctures and capillary punctures, collecting, preparing and storing blood samples and verifying medical records. Known for having a gentle touch and the ability to alleviate patient anxieties while ensuring an efficient and accurate process.
EXPERIENCE:
Quest Diagnostics – Clearwater, FL
10/18 – 06/21 Phlebotomist
Collect blood specimens according to procedure and physician’s orders
Prepare blood specimens for lab testing
Confirm/verify all written and electronic orders
Urine analysis drug screens
Ion Labs - Largo, FL
12/16 – 10/18 Line Lead
Supervision of production
Daily batch record
Inventory/production tracking
CSL Plasma - Pinellas Park, Fl
11/15 - 06/17 Group Lead Phlebotomist, Designated trainer
Machine set up calibrator
Venipuncture and monitoring of plasma extraction and donation
Ercek Home Health Care – Chicago, IL
08/14 – ? Certified Nursing Assistant
Provided care and company for 100 year old client in her home.
Assisted with meals, grooming, medication and transportation needs.
Communicated with family and other health professionals, advocated for services.
Red Cross, Heart of American Region - Peoria, IL
08/08 – 08/14 Collections Specialist
Drew blood at mobile and fixed sites, allogeneic and specialized blood products.
Utilized venipuncture, butterfly, and basic blood draw techniques.
Fulfilled all duties in compliance with standard operating procedures, including SQUIPP, CFR, OSHA and all other applicable federal, state, and local regulations.
Performed customer screenings, checked vitals and obtained patient histories.
Entered information into computer system, handled inventory and ordering.
Foley Dodge – Irving Park. IL
05/04 – 08/06 Parts Counterperson
Coordinated the delivery and shipments of parts to and from the dealership.
Processed bills and shipped customer and dealership orders.
Provided detailed customer service, including answering phones and scheduled service appointments as a back-up for service department.
EDUCATION:
Moraine County Community College / Illinois Department of Public Health
2009 Certified Nursing Assistant
Hearts Academy – Oak Forest, IL
2007 Phlebotomy Certification
HONORS &
CERTIFICATES: American Red Cross – Peoria, IL
2013 Certificate of Recognition: Customer Service Award
2013 Certificate of Recognition: Collection Staff QNS Rate
2012 Customer Service Award: World Class Customer Service
2011 Annual Blood Collectors Week Participant
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