Service Manager Control Technician

M ർ ൺൾඅ Cൺඅඅඈඐൺඒ

Fresno, TX ***** • 281-***-**** • *****************@*****.***

Professional Summary

Seasoned Service Manager bringing over 24 years of pest control experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Skills

Knowledgeable in general pest, bed bugs, termite

services (liquid and bait)

Documentation and Recordkeeping

Customer Relations

Spreadsheet Tracking

Multitasking and Prioritization

Employee Safety Training

Personnel Management

Corrective Action Implementation

Materials and Labor Costing

Report Preparation

Safety Compliance

Assignment Delegation

Accident and Injury Investigation

Schedule Preparation

Job Prioritizing

Performance Evaluations

Worker Training

Personnel Skill Assessments

Word, Power Point, Excel

Work History

Service Manager, 08/2013 to 01/2020

ORKIN LLC. – Pearland, TX

Followed up with customers during and after services and installations to verify satisfaction. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Met with customers to discuss service needs and offer available solutions. Met with customers to discuss service needs and develop effective and practical solutions. Monitored team performance, adhered to service level agreements and provided detailed job training.

Developed written plans and obtained customer consent to proceed. Set and administered department budgets for expenditures, materials and labor. Maintained effective customer service by responding to service requests quickly to increase overall sales and services %.

Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.

Worked with customers to educate and inform on product and service. Handled over 2500 service accounts per month regarding completion of monthly, every other month and quarterly services.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Trained new workers to improve efficiency of department and cultivate productive work atmosphere.

Managed efficient teams of up to 20 employees.

Monitored safety compliance to maintain strict standards and protect team members from harm.

Managed employees process to comply with policies across company. Contributed to development, implementation and execution of vehicle maintenance programs. Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

Oversaw team of service professionals focused on S. Houston, N. Houston, Fresno, Richmond, Sugarland, Lake Jackson, Angleton, Texas City and Galveston. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Optimized supply levels to keep stock within ideal parameters for expected needs. Oversaw implementation of service campaigns.

Quality inspection after termite treatment, TAP insulation and rodent control. Keep up with latest news and info on all pest products in stock. Pest Control Technician, 09/2002 to 08/2013

Webb Pest Control – Houston, TX

Applied pesticides to inside and outside of structures utilizing company protocols. Applied chemical solutions on building surfaces to eliminate pests. Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.

Inspected commercial and residential buildings and structures for pest issues. Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.

Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.

Deployed physical baits, glue boards and traps to catch and eliminate interior pests. Completed required treatment documentation while on-site and returned paperwork to office for processing.

Responded to customer phone calls and emails quickly to maximize service and improve retention rates.

Adhered to most stringent safety procedures when applying chemicals. Performed general pest control solutions such as bed bug and termite inspections and treatments.

Removed debris such as webs and nests from property to support comprehensive pest control strategies.

Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.

Provided natural pesticide suggestions to alleviate less harmful pests like pantry moths, fruit flies and stink bugs.

Performed 10-15 services per day.

Education

High School Diploma: 05/1992

Jack Yates High School - Houston, TX

Certifications

Licensed in pest and termite

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