Information Technology Cyber Security
Resume:
*************@*****.***
mtreshima@gmailcom
TRESHIMA MURPHY
GOAL
To acquire a challenging position to utilize my skills.
SKILLS & ABILITIES
Microsoft Office, Excel, PowerPoint
Army Management Training System
Cisco Phone system
Proficient with military acronyms and protocol
Web and email skills.
Electronic data System
Cyber security password adherence
Multi phone line
Attention to detail
Positive approach problem solving
communicator
PROFESSIONAL EXPERIENCE
SERVICE SOURCE INC. (FORT EUSTIS, VA)
10/20/17– 03/18/2020
Help Desk Agent
Perform a variety of help desk services including administrative work
tier 1 customer contact support.
Provide effective customer support services including technical advice, trouble analysis, problem resolution, general information, systems support, courseware access, customer records maintenance, data entry, problem detection, and DL courseware enrollments. •
Provide telephonic and web-based help desk support.
Provide technical support to resolve the problem or escalate to the appropriate level.
Maintains records, logs and reports of assistance.
Follow standard operating procedures, security processes and protocols.
Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing job duties
Responsible for adhering to all policies and procedures as set forth by Fort Eustis command.
Security Clearance obtained
BROWN INC. (KELFORD, NC)
5/2013 – 10/2017
Provided clerical support in a multiline truck company setting
Gather information to assist drivers on routes and with emergencies.
Dispatched driver assignments sorted and received mail.
Dispatched Emergency Medical Assistance, Police as needed for drivers’ emergencies.
EDUCATION
ASHFORD UNIVERSITY BA INFORMATION TECHNOLOGY—2018-PRESENT
Hampton University Information Technology 09/2014-2016
References Available Upon Request
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