adn346@r.postjobfree.com

mtreshima@gmailcom

757-***-**** )252-***-****)

TRESHIMA MURPHY

GOAL

To acquire a challenging position to utilize my skills.

SKILLS & ABILITIES

Microsoft Office, Excel, PowerPoint

Army Management Training System

Cisco Phone system

Proficient with military acronyms and protocol

Web and email skills.

Electronic data System

Cyber security password adherence

Multi phone line

Attention to detail

Positive approach problem solving

communicator

PROFESSIONAL EXPERIENCE

SERVICE SOURCE INC. (FORT EUSTIS, VA)

10/20/17– 03/18/2020

Help Desk Agent

Perform a variety of help desk services including administrative work

tier 1 customer contact support.

Provide effective customer support services including technical advice, trouble analysis, problem resolution, general information, systems support, courseware access, customer records maintenance, data entry, problem detection, and DL courseware enrollments. •

Provide telephonic and web-based help desk support.

Provide technical support to resolve the problem or escalate to the appropriate level.

Maintains records, logs and reports of assistance.

Follow standard operating procedures, security processes and protocols.

Responsible for promoting and maintaining positive lines of communication with various Government personnel while performing job duties

Responsible for adhering to all policies and procedures as set forth by Fort Eustis command.

Security Clearance obtained

BROWN INC. (KELFORD, NC)

5/2013 – 10/2017

Provided clerical support in a multiline truck company setting

Gather information to assist drivers on routes and with emergencies.

Dispatched driver assignments sorted and received mail.

Dispatched Emergency Medical Assistance, Police as needed for drivers’ emergencies.

EDUCATION

ASHFORD UNIVERSITY BA INFORMATION TECHNOLOGY—2018-PRESENT

Hampton University Information Technology 09/2014-2016

References Available Upon Request