Virtual Assistant Communications Officer
Resume:
Tricia Vanessa
Jimenez
Personal Information
Nickname Trixie
Date of Birth May 10, 1986
Nationality Filipino
Civil Status Single
Mobile Number (091*-*******
E-mail Address *************.*******@*****.***
Summary
My Attitude High-performing team player with experience delivering superior results in digital marketing,
financial planning, training and administrative roles. Proactive and reliable, with a meticulously detail- oriented and organized nature. Proficient in executive- level support.
Professional Achievement
Google Fundamentals
of Digital Marketing Certificate for 40-hour course, 2021 TEFL Certified 120-hour TEFL Certification for English Teachers at theteflcertificate.com
Traditional and Variable
Life Insurance Licensure Passer, 2017 (2021 updated) Medical Transcriptions Top 1 nationwide at St. Augustine School of Nursing, Medical Transcription Course
2 Page Tricia Jimenez
Awards:
AXA Philippines Boracay Incentive Trip Qualifier, 2018 AXA Philippines Top 3 Overall Rookie Advisor in Case Count in year 2017, Eastwood Branch
AXA Philippines Top 1 Advisor in Case Count, 2nd Quarter of 2017, Eastwood Branch
AXA Philippines Top 1 Advisor in PVI, 2nd Quarter of 2017, Eastwood Branch
AXA Philippines ASPIRE Qualifier, 2nd Quarter of 2017, nationwide AXA Philippines Quick Start, Sprint, Run (QSSR) Qualifier, 2017, nationwide
People Partners, Inc. Performance Excellence Award, April 2016 People Partners, Inc. Performance Excellence Award, May 2016 Briston Virtual Services Employee of the Month Award, August 2015 Work Experience
Mar 2020 to Present Speaker
Thinkspire Consulting Agency
Giving inspirational speeches and financial education to groups of people, particularly teachers and bankers, through our partners who hire our agency via contract. Jan 2017 to Present Financial Adviser
AXA Philippines
Providing financial literacy and solutions to clients of different financial stages with different financial needs
(health, retirement, education, income protection, estate planning) through comprehensive financial
needs analysis.
Apr 2019 to Jan 2020 Digital Marketing Specialist/ Chief Communications Officer
NXT LVL Experience Training & Dev’t Firm
Creating and developing the company’s website and
Facebook page, creating and scheduling social media posts, email marketing, answering client’s inquiries on different platforms.
3 Page Tricia Jimenez
Oct 2015 – Sept 2016 Virtual Asisstant/Tutor for Hospitality & Commercial Cookery
People Partners, Inc./ Redmako Learning, Australia Teaching Australian diploma students with Hospitality and Commercial Cookery courses, helping them finish and land their dream job; handling trainers’ calendar, setting up appointments between trainers and
students; managing trainers’ emails and text
messages.
Jan 2014 – Oct 2015 Virtual Assistant/Student Support Representative
(SSR) Evocca College
Briston Virtual Services, Australia
Offering a diverse range of support services to an award-winning Australian College where students
have the option to study a large variety of Diploma level qualifications. Further supporting tutors and College senior management by tracking student
progress, scheduling appointments for both tutors and students, maintaining database systems and
performing a large number of administrative tasks to ensure smooth communication and workflow between
the college and students is maintained.
Feb – Oct 2013 Voice Authorizations / Frontline Helpdesk Agent Global Payments Processing, INC.
Being assigned in the UK account as the point person in authorizing merchant transactions through Point of Sale (POS), transferring clients to different
departments when necessary, depending on their
needs.
June 2011 – May 2012 Communication Assistant / Relay Operator Stellar Philippines Inc.
Directly giving communication assistance through
chat and voice support and being the point person of the mute and hard-of-hearing by transcribing live
dictations from the person on the other line, following Quality Assurance protocols.
April – June 2011 Customer Service Representative
SYKES MARKETING SERVICES INC.
Using CRM and other tools to give the best technical and customer service to Australian dish cable
customers, maintaining customer satisfaction and
quality assurance.
4 Page Tricia Jimenez
June 2008 – Sept 2009 Customer Service Representative to Account Manager
VISION-X INC.
CSR- Satisfying customer requests for technical and general assistance, following Quality Assurance and workforce guidelines.
Account Manager- Directly in contact with customers with much greater needs, especially those that have multiple accounts, making sure that they retain their services.
April 2005 – Feb 2006 Customer Service Associate
VIVA, Video City Inc.
Directly assisting customers at the store, helping them by suggesting the best videos to watch depending on age, genre, etc., taking care of cash registers and other administrative tasks.
Education
2007 – 2008 Certificate Course
St. Augustine School of Nursing
Medical Transcriptions (Top 1 in Class)
2004 – 2007 Tertiary
Financial Management Accounting
Technological Institute of the Philippines
2000 – 2004 High School
Quezon City Academy
1997 – 2000 Primary
Esteban Abada Elementary School
1994 – 1997 Primary
Sto. Nino Parochial School
Skills
Technical Knowledgeable In:
• Social media analytics tools
• Google Analytics
• HootSuite
• MS Office
• CRM and RMS Software
5 Page Tricia Jimenez
• Financial Needs Analysis Tool
• WordPress, SquareSpace
Personal • Team Player
• Has the initiative to take on responsibilities
• Takes criticism not as a mistake but as an
opportunity to improve
• Helps provide a good and productive work
environment
• Willing and eager to learn about new projects
• Flexible both in work schedules and in the
workplace
• Respects the system of a workplace
• Open-minded, optimist and sets out on a
journey to win
• Respectful and courteous
Qualifications • Fluent in speaking and writing in English
• Accustomed to multi-tasking.
• Service-oriented mindset
• Good knowledge in Microsoft Office tools
• Experience in virtual assistance for U.S. and
Australian accounts
• Experience in website and social media
management
References
Monica Rodriguez Owner - NXT LVL Experience Training & Dev’t Firm
Heidi Casino Manager- AXA Philippines
Crystal Mena Manager- Evocca College/Briston Virtual Services
Yazmin Kalaw Supervisor - JPMorgan Chase & Co.
***More references available upon request***
Contact this candidate