Neha Bhardwaj

Personal data

Name Neha Bhardwaj

Address */** ***** ****, ******, West Delhi 110014

Tel. 965-***-****

E-Mail adn31x@r.postjobfree.com

DOB 23/10/1998

Professional Experience

August 2019-till date Concentrix Daksh Services

Customer Support Associate-1

Process- BT

Attending training sessions to grow knowledge of product and to develop customer service skills.

Identifying customer needs and resolving customer inquiries via live chat. Forwarding and escalating inquiries to relevant individuals and departments. Identifying customer needs and recommending the right products and services to the customer through live chats.

June 2020- 5th June 2021 Concentrix Daksh Services Comcast Technical Support

Process- Comcast

Provides a full range of customer service for Comcast high speed internet, Cable Connection and Home Phone services in a prompt, efficient and professional manner. Installs software programs and troubleshoots operating systems, software and hardware. Understanding customer needs and recommends appropriate solutions.

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June 2021- till date Tech Mahindra

Customer Support Associate

Process- Verizon

Education

2018-2021 IGNOU

Degree: BA programs

Graduated and secured Second Division

2016 Shri Daulat Ram School

Pursued CBSE Board till Class 12th

Pursued subjects like Accounts, Business, Economics, English and Physical Education.

Additional Skills

Languages Excellent verbal and writing skills in English. PC-Kenntnisse Basic Knowledge of Computers

Microsoft Office (Word, Excel)

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