CURRICULUM VITAE

LYDIA KERUBO

072*-***-***

CAREER OBJECTIVE;

To translate my theoretically acquired skills and those that I have acquired from where I have worked to meet the standard interest of the industry and add value to it.

WORK EXPERIENCE

July 2018 to November 2020 Radisson Blu Hotel

Business Class Lounge Hostess

Responsibilities:

Plan and supervise the day to day operations of the business class Lounge.

At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.

Handles guest requests and complaints in a polite and efficient manner.

Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance

Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations.

Manage the performance of the business executive lounge in the hotel.

Radisson Blu Hotel - January 2017 to July 2018

Business Class Lounge Hostess

Radisson Blu Hotel - September 2015 to January 2017

Room service Waitress

Hennessis Hotel September 2014 to September 2015

Waitress

Nomad Palace Hotel - June 2011 - August 2014

Waitress

February 2011- May 2011 : Ugali Hotel

Was Tasked To Undertake and Successfully Did;

Food Production Department

Service Department

Sales and Marketing Department

Front Office

House Keeping

November 2010 – January 2011: Safari Park Hotel

Was Tasked Among Others

House Keeping Management

Service

Front Office

Food Production

EDUCATIONAL BACKGROUND

Diploma in Hotel Catering and Management 2009 - 2010 Nairobi Aviation College

Areas Covered;

House Keeping and Accommodation Management

Front Office Operation

Fundamentals of Hotel and Catering

Food and Beverage Management

Restaurant Service

Hospitality Management

Accounting, Purchasing and Cost Control

Hotel and Catering Law

Marketing for Hospitality

2002- 2005 Navigators Girls Academy. KCSE

1992-2001 Thika Road Primary School. KCPE

HOBBIES

Music (Singing)

Basketball Playing

Reading

Cooking

REREREES

CHARITY GACHAU

HUMAN RESOURCE MANAGER,

RADISSON BLU HOTEL NAIROBI UPPERHILL,

CELL 070*******

EMAIL: adn31h@r.postjobfree.com

MR PETER GITAA,

ASSISTANT GENERAL MANAGER,

UTALII HOTEL,

CELL: 072*-***-***

MISS PATRICIAH GICHUKI

FRONT OFFICE MANAGER

RADISSON BLU HOTEL AND RESIDENCE, NAIROBI ARBORETUM

CELL: 071*******

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