Central Control Contra Costa

Terrance Highsmith

**** ******** **, ~ Fairfield, CA 94533 ~ 707-***-**** ~*******@*******.***

OBJECTIVE

To obtain a position in an organization where opportunities and advancement are based on my skills and contributions HIGHLIGHTS OF QUALIFICATIONS

Transit Operator

Operates a variety of transit vehicles such as diesel, electric motor coaches, hybrid vehicles, and light rail vehicles

Essential functions include: conducting pre and post operational safety inspection of vehicles

Safely navigating the vehicle through traffic along assigned routes under various environmental conditions in accordance with traffic laws and regulations

Operates disability access lifts to safely assist persons with disabilities

Respond to passengers questions regarding directions, fares and transfers

Contact central control regarding various emergencies; and completing accident, incident and /or miscellaneous reports to document unusual occurrences

Line Trainer, Training new operators regarding routes during day and night driving conditions and the safety precautions associated with each one

Further instilled the fact with new operators that safety is of utmost importance regarding passengers and the general public

Communicating instructions to passengers and calling out the vehicle stops and transfer points via the vehicles intercom system

Regulate heating and ventilating systems for passenger comfort Senior Customer Service Representative

Communicated with customers by telephone to provide information about products and services, to enter orders, cancel accounts, and obtain details of complaints

Resolved customer complaints and answered questions regarding policies and procedures

Determine charges for products and services requested, collect deposits or payment, or arrange billing

Assisted with the training of new hires and attended weekly meetings to determine new hire placement

Followed up with staff to ensure that appropriate changes were made to resolve customer complaints

Used mediation techniques to facilitate communication to further understanding of different perspectives

Confer with passengers to identify concerns and developed an understanding of their respective needs and interest

WORK HISTORY

Transit Operator County Connections (Contra Costa County Transit) Concord, CA 2019 - Present Transit Operator City and County of San Francisco (MUNI) San Francisco, CA 2012 - 2018 Service Technician B&B Mechanical Vallejo, CA 2011 - 2012 Customer Service Syndero Fairfield, CA 2008 - 2009 EDUCATION/CERTIFICATIONS

Class B License with Passenger endorsement

United States Air Force Industrial X-ray, Aircraft Inspection

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