Peter J. Miceli

* ********* **** ************, ** 12603 adn311@r.postjobfree.com 845-***-**** Employment

Complete Entertainment Exchange (Poughkeepsie, New York) Level 3 Supervisor

**** – 2015

• Testing various electronic items such as laptops, tablets, smart phones and cameras.

• Lead and direct the staff and hold them accountable for meeting sales goals and store operations.

• Manage all aspects of store operations such as transfers and shipment, maintaining store appearance, making weekly staff schedules and recruiting and training new employees. Time Warner Cable (Middletown, New York)

Customer Service Representative

2015 - 2016

• Take calls to assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products.

• Troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android device, modems) using knowledge of technology and communication.

• Daily use of multiple software applications such as ACSR. Styles Logistics (Lagrange, New York)

Customer Service Representative/Purchasing Manager 2016 – 2020

• Take calls to assist customers with requests ranging from order issues to billing and the sale of products.

• Promoted to Purchasing Manager in which my duties include; working with vendors to procure product for stock and keeping track of product coming in for all customer orders.

• Daily use of multiple software applications such as Stone Edge Zendesk and Asana. Education and Skills

• New York State Regents High School Diploma from Roy C. Ketcham Senior High School

• Well experienced with various POS systems and cash handling.

• Well experienced in customer service and helping with any problems and concerns they may have in a calm and collected fashion.