Services Corp Utility Clerk

CHARLOTTE, NC *****.******@*****.*** mailto:*****.*********@**********.*** 704-***-****

Summary

Human Resources professional with 17 years in the financial services industry supporting talent acquisition activities. A successful contributor by partnering, collaborating, and consulting with all levels of team members and management to ensure risk, compliance, and process management adherence to set policies and service level agreements.

PROFESSIONAL EXPERIENCE

Wells Fargo & Co. – Talent Acquisition Operations Charlotte, NC

Human Resources Specialist 2003-present

Partner with recruiters to provide support with the recruiting process.

Recruiting liaison for applicants and recruiters to analyze and troubleshoot their inquiries.

Ensure accuracy of information to clients by utilizing applicants tracking system for quality assurance.

Project Work /Department Implementation:

Administer the Team Member Referral program to process referral payouts and answer any questions team members have related to the program.

Partner with the job folder team to assign task in a recruiting tool called Talent Acquisition Workflow tool to ensure compliance and service level agreement is met.

Subject Matter Expert in the successful implementation of the assessment tool

Learned and developed a variety of professional, technical, and analytical HR recruiting selection process practices to ensure a positive candidate and hiring manager experience for approximately 500+ posted job openings.

Contributed as subject matter expert and generated, analyzed and updated multiple reports from various applications and data management systems tools to verify that the hiring procedures and guidelines were consistently documented and communicated in 200+ job folders within expected SLA within a year and adherence to the record keeping retention policies.

Developed and maintained partnerships to support recruiting activities for Enterprise Information Technology. Aimed at fostering an outstanding job seeker experience and leveraging people as a competitive advantage.

Met overall audit support expectations by supporting an average of 31.2% of the tasks submitted with quality and consistency the continuously focused on the recruiting recordkeeping processes.

Cloudcords Recruiter utilized by Community Banking and Wells Fargo Virtual Channels recruiting teams to provide support to applicants.

Wachovia Operations Charlotte, NC

U.S. Savings Bond Processor 2002-2003

Wachovia Operational Services Corp Columbia, SC

Utility Clerk II 1998-2002

Education:

Certification in Criminal Justice, Richmond Technical College, Rockingham, NC 1986

Graduate, West Montgomery High School, Mt. Gilead, NC 1984

Computer Skills:

PeopleSoft, CloudCords, WITS (Wachovia’s Interactive Tracking System), Lotus Notes, Hogan, Move Track, Recruiting Solutions, Kenexa, SharePoint, Microsoft Windows based programs such as Excel, Word, Outlook, PowerPoint.

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