Switchboard Operator Office Assistant
Resume:
CV of Ashika Moonsamy
Name Ashika Moonsamy
Date of Birth 1986/08/21
Address. 3 Belmont Gardens, Unit 2 Emerald Isle La Lucia
Religion. Hindu
Contact Number 083*******
Language English
Email. ***************@*****.***
Personal Interests: Swimming. Socializing. Outdoor activities.
Personal qualities: Leadership, ability to work in a team, communication skills (written and verbal) problem solving skills, strong work ethic, technical skills. Computer literate
Objective
To utilize my interpersonal skills with accuracy while maintaining a motivated productive and goal orientated environment for the workplace.
Qualifications
Completed Grade 12 in 2003
Subjects: English. Afrikaans. Typing. Business Economics. Biology. Geography. Obtained a Senior Certificate
Completed a Certificate in Banking with UNISA in 2009
NQF Level 5 (120 Credits)
Subjects: Banking. Accounting. Business Communication. Business Management. Commercial Law. Economics.
Currently studying BCOM Accounting with Mancos NQF Level 7 Degree from July 2021
Employment experience
From 2007 to 2020 June
Employed at First National Bank (branch banking)
Positions and duties
1/10/2007 to 31/12/2009 was an Office assistant, 2007 to 2008 November was at FNB Umhlanga Crescent, 2008 December to 2018 December worked at FNB Natal Bank.
Aid where necessary across the team and managed day-to-day office operations to run smoothly. Was responsible for all general duties with strong emphasis on customer service as was a permanent switchboard operator. Performed general administrative, checking of reports and data. Being employed in this position I have gained knowledge and contribute to an increase of overall office work productivity.
1/1/2010 to 28/02/2011 a Collections Official
Able to handle cash quickly and accurately as well as simultaneously tend to customers as was a teller doing deposits with notes and coin. Have attained cash handling skills. Assisted clients with issue of cards, bank statements, to perform this duty had to ensure had the skill of being accurate and efficient will obtaining a professional image.
1/03/2011 to 30/11/2011 promoted to supervisor level started as Foreign Exchange Consultant
Maintaining constant high attention to detail and awareness to safety, customers transactions and the banks policy and procedures always while performing duties such as purchasing and selling of foreign notes, capturing payments for customer with accurate data. Providing exceptional customer service and problem solving while working in a fast past environment.
1/12/2011 to 31/08/2015, Product Advisor / Sales Consultant
With a solid understanding of all the products assist customers with find solutions to the best of there satification. Attained and executed opening of accounts, selling credit products, dealing with customer queries on a consistent basis, developing strategies to achieve targets that was given for sales and investment products.
1/09/2015 to 28/02/2016 – Multi skilled D
This was a supervisor level position, worked as a treasury custodian and ATM custodian needed to ensure that the ATM terminals are correctly stocked with cash, maintained close liaison with the control center to ensure that equipment problems are dealt with promptly, cash balance, dealing with cash I improved my counting skills and also to ensure accuracy, I also perform the duty of a relief Team leader in all departments while performing this role needed to ensure that the targets are meet by staff, coaching and mentoring staff, take ownership of a customer and ensure their needs are met as soon as possible. Ensure companies policies and procedures are communicated to the team, managing and resolve people related problems, including but not limited to resolving employees’ conflict of interest. Manage and maintain a highly focused and motivated team. Following the opening and closing of the branch.
1/03/2016 to 30/11/2018- Branch delivery administrator
Performed the same duties mentioned as above in a multi skilled role just add to actioning of data reports, high risk data, any other data changes done on customers profile ensuring that the correct data changes were done, and proper verification process was conducted. One a monthly basis testing the alarm system in the bank to ensure all signals alarm signals are in working order. Was also the relief for the operations manager when on annual leave or off sick?
1/12/2018 to June 2020 – Multi Skilled D as moved to FNB Davenport Branch as Natal Bank branch was downsizing.
Same duties were performed when I was in this role previously only change was that I should relieve staff in the surrounding area branches such as FNB Musgrave, Overpert, Florida Road, when in need, assisting customers on digital platforms.
I have great knowledge and developed skills to perform any task given to me to the best of my ability. Planning is vital to me as it makes the organization more productive, I am a person who can make decisions when it comes to the organization if it is within the companies’ policies and procedures. Teamwork must be effective as this leads to positive action.
References
Fazila Dawood
Local Market Operations Manager who was my reporting manager in Natal Bank branch and now is based in FNB Chatsworth, contact number 084*******.
Vasnie Naidoo
FNB branch Manager at Florida Road whom I reported to contact number 084767299.
Anand Singh
Operation Manager whom I worked with at FNB Crescent Umhlanga and FNB Natal Bank who is not retired, contact number 083*******.
Character reference
Leisha Thilajit a good friend who I worked with contacted on 082*******.
Jermaine Maclear a friend who I worked with contacted on 084*******.
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