AT&T Se **:** AM **% GF )

December **, **** .

2:37 AM Edit

***** — 510-***-****;

*** ***** *****, *** **** Canton, MS

adn2no@r.postjobfree.com

Summary of Qualifications

Customer Service professional with sales/retention experience, clerical and collections

experience.

‘Professional customer service expertise. Provided customer resolution

© Provided customer support to sales and technicians

Proficient in clerical duties; billing and meeting deadlines

© Adept in reducing bad debt and decreasing aged accounts

Skilled Proficiencies

Accounts Receivable/Collections; Customer Service/Conflict Resolution; Sales/Retention;

Toll Operator; Call Center; Cashier; Time Management

MS Word/Works; Excel; Boss, AS400, Mactive, Oracle

Education

Laney College - Oakland CA; Advertising - No Degree

Horizons Technical School — Oakland, CA — Microsoft Applications

Professional Experience

AT&T, Inc. — Operator, Clerk, Service Rep, Instructor: 1972-2002

Set up new accounts for billing and established credit

© Provided support to internal groups

Retention and up-sell of products and services

© Collection calls

Answered customer correspondence/provided appropriate resolutions

ADP/Audatex — Fiance Administrator/Collections; San Ramon, California: 2004-2009

Managed 2000+ commercial accounts

Coordinated calendar follow-up and maintained call history

Executed collection strategies and set up payment plans

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