Promotions Director Front Desk

Desmoné Jefferson

**** ***** *****, ********, ** 78109 Phone: 210-***-****

****************@*****.***

Professional Summary

Goal-oriented salesman, representative and promotions director, dedicated to high levels of customer satisfaction and meeting strong business goals. Basic computer skills including, but not limited to, typing, PMS, MICROS, Microsoft, Resova and social media. Enthusiastic and motivated with specialized knowledge in customer service and sales. Experienced in the tourism and attraction industry.

Skills

● Sales and Marketing

● Communication Skills

● Fine Arts Skills

● Problem solving and multitasking

● Customer Service and Brand Ethics

● Building Rapport and Listening Skills

● Networking Skills

● Computer Technology

● Confident and outgoing personality

● Efficient with cash and mobile transactions

● Time management

Experience

Front Desk Guest Representative- Oct 2019-Present

White Lodging – Marriott Plaza San Antonio

Become well acquainted with daily events, such as meetings or weddings, hosted on the property

Manage house and room types to accommodate guests’ and hotels needs

Generate and run reports to ensure accurate revenue and reservations

Welcome and greet all guest upon arrival

Use customer service and communication skills to perform superb check-ins

Handle front desk revenue, such as cash, card, check, vouchers and gift cards

Have knowledge about events, attractions and news in the local area for guests needs

Ensure I am meeting the qualifications and expectations of The White Lodging Way

Sales Ambassador – Nov 2017-January 2019

LUSH - San Antonio, TX

● Build rapport to learn about our customers

● Show extensive knowledge about ingredients, effects and products

● Having an understanding about different seasons and campaigns

● Projecting positivity towards customers and coworkers

● Using tools and brand messages to inform and make awareness through our products

● Build unique and authentic experiences to everyone who comes into our shop

● Use feedback and constructive criticism to shape future consultations

● Answer phone lines and relay accurate information to consumers

Sales Marketer and Promotions-May 2017- May 2020

Phillips Entertainment - San Antonio, TX

● Prepare and negotiate advertising and sales transactions.

● Provide information of all attractions and prices.

● Showcase attractions by side walking and drawing attention to our business.

● Meeting set goals.

● Networking with Vendors and Businesses during events

● Assist with Visuals for events and showcases

● Guiding and driving customer traffic

● Answer phone lines to help or guide payments, pricing and events.

● Relay all customer complaints and feedback to management

● Ensure all customers and guests are satisfied with their experience

Education

High School Diploma- May 2017

Karen Wagner High School - San Antonio, TX

Contact this candidate