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340 Julius St. Irwin, PA 15642 412-***-**** dwherrmann@y:

WORK EXPERIENCE

CVS Health - Credit Team — Reimbursement Specialist

03/2020 to Present, Monroeville, PA

work with Insurance company's about getting payments for us or reimbursing another company.

CVS Health — Biller

11/2015 to 03/2020, Monroeville, PA

Billed second insurance to get payment for medicine. also logged information into the computer system about Medicare

patients.

Temp at CVS Health — Customer Service

11/2014 to 03/3015, Monroeville, PA

Received incoming calls from members to speak to pharmacist about the program.

Make outgoing callsto new members to see if they wanted to speak to pharmacist.

Needed to transfer members to pharmacist with account #, DOB and address.

UPMC Physician Servicas — Contract Center Specialist II

10/2011 to 06/2014, Pittsburgh, PA

Served as first line of contact for patients.

Establish payment plans according to department policies.

Bank of America — Customer Service/Resolution Analyst

2007 to 2010, Pittsbureh,PA

Responsible for efficient resolution to inquiries about Mortgage accounts.

Thoroughly investigate customer accounts when issues were encountered

Maintained or exceeded call volume expectations.

EDUCATION

Indiana University of Pennsyivania — Bachelors Degree in Managament

08/1999 to 05/2004

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