PROFESSIONAL EXPERIENCE

MEDSPEED LLC.

Customer Service Agent (2020 – 2021)

Handled large number of calls, log track documents with all issues, utlilized on – line systems.

Monitor respond to customer inquiries via telephone, teams, email.

Communicate with drivers/dispatchers, tracked packages

CHRISTIAN CORNER CHILDREN’S CENTER, Schaumburg, IL

Teachers Assistant (2018 – 2020)

Prepared and organized developementally apporiate activities.

Maintained a safe and healthy environment.

Prepared Arts and Crafts.

Helped students further develop their cognitive, social, and fine motor skills.

Organized weekly and monthly schedule of activities.

Communicated with parents regarding students progress.

FRIENDSHIP VILLAGE SCHAUMBURG, Schaumburg, IL

Wait Staff (2017-2018)

Server

Busing

Dishwasher

HOLIDAY INN MART PLAZA, Chicago 2003 - 2017

Catering Coordinator/ Administrative Assistant to the Director of Catering (2003-2017)

Oversaw professional catering crew for wedding receptions, charity events, office functions, corporate meetings, etc.

Interacted with clients and customers and assisted them regarding their catering orders and event planning.

Made incoming and outbound calls, processed daily reports and modifications.

Coordinated cancellations for last minute functions and made adjustments as needed.

Processed all modifications to food and beverage departments.

Addressed and sent out daily mail, processed checks for General Manager.

Communicated with the accounting department to coordinate payments and maintain client information.

Maintained the schedule for catering managers.

Reservations Agent, (1999 – 2003)

Processed reservations by mail, email, telephone, telex cable, fax or central reservations system.

Maintained a referral process for reservations from sales office, travel agents and other departments.

Prepared letters of confirmation, cancellations, processed cancellations, modifications and promptly relayed this information to other departments for coordination.

Ran daily reports for availability, modifications and cancellations.

SHERATON GATEWAY SUITES, Rosemont, IL

Reservation Agent (1994-1998)

Processed reservations by mail, email, telephone, telex cable, fax or central reservations system.

Maintained a referral process for reservations form sales office, travel agents, and other departments.

Prepared letters of confirmation, cancellations, process cancellations, modifications and promptly relayed this information to other departments.

Ran daily reports for availability, modifications and cancellations.

ARROW SERVICE BUREAU INC., Chicago, IL

Mailroom Clerk (1993-1994)

Preformed duties related to the regular handling of mail or packages by performing manual duties.

Operated mail- processed machines typical duties receive and sorts mail incoming and outgoing.

Education - GED, 1994

EDUCATION

GED, 1994

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