Rebecca Bickerstaff

**** ** ******** ***

Topeka, Kansas

816-***-****

PROFESSIONAL SKILLS SUMMARY

•Business Office

•Filing, Organization & Recordkeeping

•Daily & Monthly Business Reporting

•Microsoft Office 2013

•Payroll & some Accounting

•Customer Service

•Oral & Written Communications

•Receptionist

•Bartender

•Follow directions precisely

•Make minor decisions

•Data Entry

•Cashier

•Store Clerk

•Problem/Complaint-solving for nationwide Propane Company's Complaint Line

EMPLOYMENT EXPERIENCE

Retail Resetter/Builder/Merchandiser/Stocker

September 2020 to May 2021

SaSR

Multiple U.S. locations

•RESET shelves and areas according to schematics or planograms in Retail Stores such as Lowe’s, Home Depot, CVS, Family Dollar, Five Below, Walmart

•Rebuild/Move Locations throughout stores

•Stock product

•Move Departments from current in-store location to new in-store location

•Check inventory

•Audit products

Front Desk Clerk

August 2019 to April 2020

Garnett Hotel & RV Park

Garnett, Kansas

•Answer questions about reservations or cancellations

•Process payments

•Make Housekeeping Schedule for the cleaning of occupied and vacant rooms

•Double-check rooms for cleanliness

•Place reservations for guests

•Fill out deposit slips

•Fill out night paperwork

•Wash, dry, fold, and put away laundry

•Set Continental Breakfast out in the mornings for guests

•Clean lobby, office, restrooms, kitchen throughout the day

•Open hotel office at beginning of 1st shift (mornings)

•Close hotel office up at end of 2nd shift (nights)

•Balance Petty Cash Drawer beginning and end of shift

•Check meters monthly in occupied lots of RV Park

Front Desk Clerk/Bartender

February 2019 to August 2019

Garnett Inn, Suites & RV Park

Garnett, Kansas

•Answer questions about reservations or cancellations

•Process payments

•Make Housekeeping Schedule for the cleaning of occupied and vacant rooms

•Double-check rooms for cleanliness

•Place reservations for guests

•Serve guests in lounge

•Fill out deposit slips

•Fill out night paperwork

•Wash, dry, fold, and put away laundry

•Set Continental Breakfast out in the mornings for guests

•Clean lobby, office, restrooms, kitchen throughout the day

•Open hotel office at beginning of 1st shift (mornings)

•Close hotel office up at end of 2nd shift (nights)

•Balance Petty Cash Drawer beginning and end of shift

•Check meters monthly in occupied lots of RV Park

Cashier/PT Cook

August 2017 to March 2019

Casey’s General Store

Garnett, Kansas

•Operate Cash Register in Convenience Store

•Stock shelves with new product

•Clean store

•Prepare food for Pickup or Delivery Orders

•Balance Registers at both beginning and end of shift

•Open/Close store

Housekeeper/Maid/Front Desk Clerk/Bartender

April 2016 to December 2016

Garnett Inn, Suites & RV Park

Garnett, Kansas

•Answer questions about reservations or cancellations

•Process payments

•Make Housekeeping Schedule for the cleaning of occupied and vacant rooms

•Double-check rooms for cleanliness

•Place reservations for guests

•Fill out deposit slips

•Fill out night paperwork

•Wash, dry, fold, and put away laundry

•Serve guests in lounge

•Set Continental Breakfast out in the mornings for guests

•Clean lobby, office, restrooms, kitchen throughout the day

•Open hotel office at beginning of 1st shift (mornings)

•Close hotel office up at end of 2nd shift (nights)

•Balance Petty Cash Drawer beginning and end of shift

•Check meters monthly in occupied lots of RV Park

Customer Service Representative

October 2012 to April 2013

Harte-Hanks Direct Marketing

Shawnee, Kansas

•Two different Projects: Blue Cross Blue Shield Open Enrollment for Government Employees

•Provide Medical Insurance benefit information for callers

•Mail out brochures

•MLB.com Live Baseball Game Subscribers

•Take payments for subscriptions

•Issue refund requests

•Assist subscribers with viewing live MLB games on devices such as pc's, mobile devices, tablets, etc.

Customer Service Specialist

September 2004 to August 2011

Ferrellgas Propane Company

Ottawa, Kansas

•Handle all Call Center Inbound Customer calls for Nationwide Propane Company, including billing questions, new Customers, including gas leaks

•Place orders

•Work on Customer Complaint Line utilizing phone, e-mail, and letter systems

•Process payments on a daily basis

•Provide Emergency information including gas leaks to On-Call Technicians Nationwide

Customer Service Representative

July 2004 to September 2004

OfficeTeam Staffing Company

Overland Park, Kansas

•Go out on various temporary office assignments for numerous businesses

•Handle customer calls

•Assist with wide range of questions

EDUCATION

Diploma from Central Heights High School -1986, Richmond, Kansas

Certificate in Office Professional Training from Bryan University Completed 55 Hours of Office Professionalism & Technology -2015, Topeka, Kansas

VOLUNTEER ACTIVITIES

Volunteer Cashier, Midland Care Findables Resale Store

Volunteer File Clerk, Midland Care Medical Records Dept

Volunteer, United Way

Volunteer, Kansas City Zoo

Volunteer Safety Instructor, Jr. Achievement

Volunteer, International Linemen's Rodeo

Volunteer Documenter, American Red Cross

Volunteer, Topeka Metro Library Booksale

Member, Garnett Friends of the Library

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