Customer Service Consultant
Resume:
MATHABO MOKOLOBATE
Residential Address:
**a Thababosigo Street,
Meadowalnds Zone 2
1852
Contact No:
Email Address:
*****************@*****.***
Gender:
African Female
Date of Birth:
02 February 2000
Languages:
English, Sesotho, Setswana, Sepedi & IsiZulu
Drivers License:
Code 8
CAREER OBJECTIVE
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization. Dear Sir/Madam
I hereby forward my curriculum vitae. I desire to apply for the position available in your institution. I am certain that I have acquaintance and proficiency to professionally fulfill the position as required by the institution. I am enthusiastic to enhance and purify my personal development within the organization, and take on the challenges that lie ahead.
I will endeavor to effectively carry out all my tasks as required by the organization and maintain the customary as defined by you. Given the opportunity, I will perform my duties with determination, devotion and allegiance. It is my aim to make and be part of a successful team that is directly involved in making the organization a success, as I believe I have a role to play in making things a success. I hope that my application will receive your constructive consideration. Compassionately Regards
ACADEMIC QUALIFICATION
Institution: Letsibogo Girls High School
Qualification: National Senior Certificate
Year Passed: 2017
EMPLOYMENT HISTORY
Company: Altron Byets People Solution
Position: Customer Service Voice Agent
Duration: February 2021 – To date
Duties:
• Offer customer service to Sassa grant beneficiaries. (Social Grant Relief Distress, Disability, Social grant for kids and Old aged)
Company: Norman Bissett And Association
Position: Debt Collector
Duration: August 2019 – July 2020
Duties:
• Collect outstanding debt from clients and achieve collection target to ensure positive cash flow.
• Maintain debtors’ book to ensure that the debt status is accurate and latest.
• Develop report on aged debt accounts and days sales outstanding (DSO) report.
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Company: Shapiro Shake Defries Associates
Position: Debt Collector
Duration: June 2018 – July 2019
Duties:
• Collect outstanding debt from clients and achieve collection target to ensure positive cash flow.
• Maintain debtors’ book to ensure that the debt status is accurate and latest.
• Develop report on aged debt accounts and days sales outstanding (DSO) report.
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
• Offer 24 7 services to customers in prompt and accurate manner.
• Post customer check and ensure timely credit transfer. KNOWLEDGE, SKILLS, ACHIEVEMENTS & AWARDS
• Computer Literate (Microsoft word, Excel, Access, PowerPoint, Internet)
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills, Planning and Organizational skills
• Self-motivated, Innovation and Analytical thinking
• Work well under pressure, Ability to work in a team and independently.
• Excellent Telephone Etiquette
• Time management skills
• Ability to operate a computer at a basic business level.
• Ability to communicate effectively with fellow employees and clients.
Debt Collector (2018)
Top Swimmer (2013)
Best Reader (2012)
REFERENCES
SHAPIRO SHAKE DEFRIES
ASSOCIATES
Sphiwe Mthembu
Team Leader
NORMAN BISSETT AND
ASSOCIATION
Ziyanda
Team Leader
ALTRON BYETS PEOPLE
SOLUTION
Brain Skhosanza
Team Leader
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