Patricia A McNair

*** **** ******

Newark, DE ***11

Phone: 302-***-****

OBJECTIVE

To obtain a position that will utilize my extensive computer and customer service skills. I am also seeking a position that would be challenging and offer room for advancement and the opportunity to learn new skills.

SUMMARY OF QUALIFICATIONS

MicroSoft Word, Excel, Access and Outlook

Internet navigating

Managing and maintaining surgical implants.

Medical Office experience including phones, scheduling, obtaining insurance authorizations, medical assisting, documenting patient history.

Customer Service

Medical Billing – SequelMed and PIBS proficient

Typing 75+ wpm, 10 key punch

Insurance Claims processing

WORK EXPERIENCE

Medical Assistant (10/2013 – 06/2014)

Delaware Pain and Spine Center, Newark, DE

Take patient vital signs and document in EMR. Prepare future schedules and obtain test results for patient appointments. Prepare and read Urine Drug Tests performed in the office. Scan and upload patient medical history and information to include lab work, radiology testing and other medical consults into EMR. Call for referrals or authorizations for any testing or

(2/2012 – 8/2013)

Perioperative Services, Newark, DE

Complete bank deposits daily for several clients. Copy and batch all payments and corresponding paperwork for data entry. Post EOB insurance payments both manually and electronically through the company’s electronic payment system. Process and post patient and insurance company credit card payments. Collect all paperwork and process refund requests for both patient and insurance companies. Track payment trends for several clients. Contact Provider Relations with insurance company to rectify any incorrect or non-payment issues. Reconcile clients payments to bank statement monthly for several clients. Scan all payment paperwork and upload for payment posting. QA all payment postings completed by new employees for accuracy. Complete correct insurance forms for any offset requests. Assist team with any other duties as assigned.

PATRICIA MC NAIR – PAGE 2

WORK EXPERIENCE CONTINUED

Medical Billing Specialist (1/2011 – 11/2011)

Health Care Practice Management, Wilmington, DE

Batch, scan and work all billing charges for large Dermatology Office. Work with insurance companies and doctors office and other staff to ensure timely filing of claims, and timely reimbursement. Answer phone calls assisting both doctors office staff and patient’s with billing questions. Post EOB insurance payments and patient credit card payments. Other clerical duties as assigned.

Implant Control Specialist (3/2008 - 10/2010)

Christiana Care Health Systems, Wilmington, DE

Manage and maintain surgical implants. Work with sales representatives to ensure proper implants are on site for surgical procedures. Maintain inventory and run usage reports in efforts to decrease par levels within the O.R. Input orders for implants and assist Purchasing Department with requisitioning and issuing of purchase orders. Process implant records and code charts to provide to the Billing Department for patient’s surgical implants. Provide support to nursing staff and co-workers as requested.

Patient Coordinator (1/2004 - 3/2008)

Gastroenterology Associates, Newark, DE

Answer patient calls including scheduling procedures, tests and office appointments. Triage calls and document patient problems and assist doctor with providing patient care. Obtain insurance authorizations for these tests and procedures. Register patients in computer, take H&P's, and provide general medical information. Medical transcription.

OTHER WORK EXPERIENCE

Human Resources Benefits Clerk – University of Delaware

Customer Service Representative/Claims – Coventry Health Care

Medical Receptionist/Secretary – Papastavros Associates Medical Imaging

Medical/Surgical Secretary/Scheduler – Neurosurgical Services Delaware

Medical Receptionist/Scheduler – First State Orthopaedics

Medical Administrative Assistant – Geriatric Services of Delaware

EDUCATION

Deep Tissue Massage Therapy School

Wilmington, DE

Certified Massage Therapist

Delaware Technical & Communtiy College

Newark, DE

Nursing student. Completed all prerequisite classwork but did not complete program.

William Penn High School

New Castle, DE

H.S. Diploma awarded 6/1989